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Senior Client Program Manager

Location: 

Montréal, QC, CA Ottawa, ON, CA Calgary, AB, CA Toronto, ON, CA Vancouver, BC, CA Edmonton, AB, CA Québec, QC, CA

Req ID:  42003
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

Join our team 

 

At RAPIDS, a Business Unit within TELUS, we are dedicated to improving the mental well-being of Canadians. Are you naturally curious, with an analytical and critical thought process? Do you have a passion for building strong client relationships and a genuine interest in the mental health of Canadians? If so, we have an exciting opportunity for you!


Here’s the impact you’ll make

 

Reporting to the Director, Operations and Client Success, the Sr. Client Program Manager plays a key role on the RAPIDS team. The Sr. Client Program Manager supports the Business Development team with client opportunities and planning the sales funnel, ensuring a seamless client experience from sales to implementation. Manages concurrent client implementations using project and program management best practices ensuring efficient and effective processes as well as high client satisfaction. Provides the Product team with client feature requests. Drive client adoption of RAPIDS and client specific KPIs. Support the Director with client implementation and operational forecasting.

 

Here’s how 

 

  • Develop and execute project plans (charters, integrated plans, governance, success criteria, training, communication, launch strategy, etc.) to align the expected program outcomes with stakeholder expectations and standards
  • Ensure control of projects dealing with conflicting priorities, issues, risks, dependencies and change. Manage desired outcomes and KPIs
  • Facilitate workshops and status meetings with customer team and executive levels
  • Engage external parties, vendors and agencies to meet project/program goals
  • Communicate effectively to executive level stakeholders and external customers
  • Manage resources effectively in matrix environments aligning to meet program financial and business objectives
  • Work with Leader to plan and monitor the program of clients implementations and operational requirements
  • Drive client process change management and referral adoption of RAPIDS.
  • Drive client satisfaction through effective client relationship
  • Work collaboratively with Business Development and Product teams to meet strategic plans

 

 

Qualifications

 

You’re the missing piece of the puzzle 

 

  • Proficient in English and French
  • Knowledge of the Health Private and Public Sector; specifically mental health.
  • University Degree in Business or related field
  • 10 years of equivalent experience in related field
  • Proficiency in managing programs from inception to completion, including planning, execution, monitoring, and evaluation
  • Ability to build and maintain strong relationships with clients, understand their needs, and ensure client satisfaction
  • Excellent verbal and written communication skills to effectively interact with clients, team members, and stakeholders
  • Ability to identify challenges, analyze problems, and develop creative solutions to address issues that arise during program implementation
  • Financial, business and political acumen

 

Nice-To-Haves 

 

  • PMI certification amd/or other related certifications
  • Experience in organizational change management and developing adoption strategies

 

 
Salary Range:  $94,000-$140,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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