Senior Program Manager - Facility Management Program

Our team and what we’ll accomplish together

To effectively support our facility management function and clinical infrastructure across our national network of TELUS Health clinics, and to streamline and standardize our maintenance practices to reduce operational risks, we are seeking a Senior Program Manager.

The Senior Program Manager, Facility Management Program is a strategic leadership position responsible for establishing, developing, and optimizing facility management operations across a network of 14 clinics throughout Canada. This role serves as the cornerstone for building a world-class facility management program from the ground up, requiring a seasoned professional who can navigate complex operational challenges while establishing sustainable systems and processes.

This position calls for exceptional program management expertise, combining strategic vision with tactical execution to ensure optimal facility performance, cost efficiency, and regulatory compliance. The successful candidate will lead cross-functional initiatives, manage vendor relationships, and drive continuous improvement across all facility operations while working within resource constraints typical of a growing business unit.

The role requires someone who can operate effectively in ambiguity, prioritize competing demands, and build scalable solutions that will support the organization's growth trajectory while maintaining the highest standards of facility management excellence.

What you’ll do

1. Strategic Program Development & Roadmap Creation

• Develop and execute a comprehensive 3-5 year facility management program strategy
• Create detailed implementation roadmaps for program maturation and capability enhancement
• Establish program vision, mission, and success metrics aligned with organizational objectives
• Lead strategic planning sessions and present program updates to executive leadership

2. Budget Development & Financial Management

• Build, manage, and optimize annual facility management budgets across all 14 clinic locations
• Develop cost forecasting models and variance analysis reporting
• Implement cost control measures and identify opportunities for operational savings
• Manage capital expenditure planning and approval processes for facility improvements

3. Performance Dashboard & KPI Management

• Design and implement comprehensive facility management dashboards with real-time visibility
• Establish and monitor key performance indicators (KPIs) including uptime, cost per square foot, energy efficiency, and customer satisfaction
• Create automated reporting systems for stakeholder communication
• Conduct regular performance reviews and implement corrective action plans

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4. Standard Operating Procedures & Process Documentation

• Develop comprehensive facility management procedures and protocols
• Create standardized workflows for routine operations, emergency response, and vendor management
• Establish quality assurance frameworks and compliance monitoring systems
• Implement change management processes for procedure updates and improvements

5. Preventive & Corrective Maintenance Program Leadership

• Design and implement robust preventive maintenance schedules for all critical facility systems
• Establish corrective maintenance protocols with defined response times and escalation procedures
• Develop asset management strategies including lifecycle planning and replacement schedules
• Create maintenance optimization programs to minimize downtime and extend equipment life

6. Vendor Management & Procurement Coordination

• Lead vendor selection, contracting, and performance management processes
• Coordinate repair and maintenance activities across multiple service providers
• Negotiate service level agreements (SLAs) and manage vendor compliance
• Develop vendor scorecards and conduct regular performance evaluations

7. Cross-Functional Project Leadership

• Lead facility-related projects involving IT, operations, clinical teams, and external stakeholders
• Manage project timelines, budgets, and resource allocation across competing priorities
• Facilitate stakeholder communication and ensure alignment on project objectives
• Implement project management best practices and lessons learned processes

8. Regulatory Compliance & Risk Management

• Ensure all facilities meet healthcare regulatory requirements and safety standards
• Develop and maintain compliance monitoring systems and audit protocols
• Manage risk assessment processes and implement mitigation strategies
• Coordinate with legal and compliance teams on regulatory updates and requirements

9. Technology Integration & Digital Transformation

• Implement facility management software systems (CMMS/CAFM) and IoT solutions
• Drive digital transformation initiatives to improve operational efficiency
• Evaluate and deploy emerging technologies for predictive maintenance and energy management
• Manage system integrations and data analytics capabilities

10. Team Development & Stakeholder Engagement

• Build and develop facility management capabilities across clinic locations
• Provide training and support to local facility coordinators and staff
• Establish communication protocols with clinic managers and operational teams
• Create escalation procedures and 24/7 support frameworks for critical facility issues

What you bring

Required Skills

• University degree in a relevant field
• 8+ years of facility management experience with multi-site operations
• Proven track record in healthcare or regulated environments
• Bilingualism in English and French is mandatory
• Knowledge of health and safety standards in medical environments (Nice to have)

Key Competencies

• Exceptional project management and organizational skills
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder management abilities
• Ability to thrive in fast-paced, resource-constrained environments
• Strategic thinking with tactical execution excellence

This role represents a unique opportunity to build and lead a facility management program that will serve as the foundation for operational excellence across our growing clinic network.

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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