Senior Strategy Manager (Temporary)

Description

Are you ready to shape TELUS’ talent strategy and lead strategic cultural transformation initiatives that keep TELUS at the forefront as an employer of choice?

Position Overview

Interested in shaping the team member experience for the TELUS team and evolving our world-class culture that enables our business strategy, accelerates innovation, and enhances the performance of the TELUS team? TELUS is on an exciting journey to digitize and transform our product and service offerings, leveraging Artificial Intelligence (AI) and cloud computing to simplify and improve the customer experience. To succeed, TELUS needs to attract and retain skilled talent, upskill and reskill our team members and advance our culture. 

As a Talent Strategy and Culture team member, you will play a key role in our mission to shape the future of work at TELUS by developing innovative people practices that unlock the power of our culture and the potential of our team to create a competitive advantage in the marketplace. The Senior Strategy Manager, reporting to the Director of Talent Strategy and Culture, enables and champions the design, ideation and implementation of people programs and initiatives to make this mission a reality.

Here’s the impact you’ll make and what we’ll accomplish together:

You will plan, develop, and deliver enterprise-wide or cross-functional projects and cultural transformation initiatives. This is an exciting opportunity to identify opportunities, present recommendations, and help implement our strategic plans, working closely with P&C stakeholders and leaders across the organization to ensure success. 

Here’s how:

• Strategic planning | Develop strategic people initiatives and communicate them at executive levels 
• Analytical | Comfortable leveraging both quantitative and qualitative data to identify actionable insights to support informed decision-making and recommendations
• Design | Able to develop team member experience initiatives from inception leveraging various methodologies, including facilitating focus groups and design thinking principles
• Influence and engage | Collaborate and partner with our P&C partner teams and business stakeholders to determine the best solutions to support cultural transformation
• Action | Manage the execution of our creative solutions
• Knowledge Expert | Leverage leading research on industry and team member trends to provide expert advice on emerging opportunities and challenges

Qualifications

What you bring

The ideal team member is a passionate, results-oriented thought leader with experience in consulting, strategic planning, facilitation and storytelling. This individual exhibits a high degree of flexibility, is curious to learn, thrives in ambiguity, and is adept at leading others through change.

• You are an energetic self-starter who thrives in a fast-paced and often ambiguous environment and is motivated by a desire to create an exceptional team member experience
• You’re innately curious, enjoy researching and discovering the WHY behind people and cultural challenges and developing thoughtful recommendations
• You’re a natural problem solver, comfortable with ambiguity and take a systematic approach and framework to tackle complex problems
• You’re a master communicator, equally adept at facilitating focus groups and telling a compelling story through executive-level presentation materials
• You are an effective collaborator with a strong EQ, who values diversity of thought and fosters positive relationships with team members at all levels and across the organization
• You love organization and thrive on coordinating and connecting the dots across multiple projects and programs and have a proven track record for setting and delivering results
• You have proven analytical abilities: data analysis, forecasting and business modelling, you can identify meaning from the data and can tell a compelling story based on those insights
• You are proficient Google Suite (Slides, Docs, Drive, etc.)
• 5-7 years of work experience in developing strategic plans, securing executive support, and driving the execution of the recommended course of action

Great-to-haves:

• Experience with cultural transformation and design thinking
• Change management certification would be an asset

Why TELUS and People and Culture? Here’s who we are and what we believe:

• We relish sticky problems and thrive in ambiguity – discomfort means we’re learning
• We love that our work improves lives and transforms the team member experience at TELUS
• Everything we do is tied to the business – not dictated by rules or policies
• We expect excellence in ourselves and each other
• We are collaborative. We recognize and have each other’s back
• We challenge ourselves to think differently – and create space for others to do the same
• We look for smart risks and own the outcome(s)
• We value honesty and transparency and want to talk about the tough stuff
• We focus on what we can control – and keep a sense of humour about the rest
• Our team members are as diverse as the communities we partner with and support. We celebrate our uniqueness to create a deep sense of belonging where we bring our whole selves to work.
• Giving back to our team and community is in our bones

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.