TELUS Health Provider Solutions - Marketing Communications Manager (8 months Maternity Coverage)

Description

As a leading Canadian provider of health technology for Payors and Providers (Payviders), TELUS Health continuously strives to increase value creation, enable interoperability and positively impact health outcomes through our solutions. Our market-leading portfolio extends across the health value chain with robust, backend technology agnostically powering claims adjudication, electronic medical records (EMR) and pharmacy management solutions connecting payors, providers and patients.

Join our team

Help bring TELUS Health’s best-in-class technology solutions into the hands of healthcare professionals as we work together to improve care for Canadians and beyond.

The TELUS Health Provider Marketing team supports the EMR (Electronic Medical Record) and PMS (Pharmacy Management Solutions) solutions, which are designed to streamline work processes and healthcare providers workflows so they can better focus on caring for their patients. Our team is made up of passionate marketing professionals who believe they can make a difference in the lives of our customers. Through best marketing practices, data driven insights and effective go to market execution, we enable our product and sales counterparts to share a powerful story that positions our solutions successfully in the marketplace against our competitors.

We are looking for a Marketing Communications Manager to join our Provider Solution Marketing team, to help us deliver on our mission and vision. In this role, you will drive our client communications calendar, and be responsible for the strategic planning and execution of our customer-facing newsletters and operational communications. You will also play a key role in managing our Likelihood to Recommend annual client survey which is critical to measuring the success of our products and services. 

If you believe technology has an important impact on transforming healthcare for all Canadians, thrive in an ambiguous environment and are comfortable with managing varying volumes and priorities, then this is the role for you.

Here’s what you’ll do:

• Leverage your excellent writing and content creation skills to develop, evolve and execute our customer communications and in market messages across our EMR and PMS portfolios
• Develop comprehensive customer communication calendar to effectively streamline customer communication touchpoints
• Using your excellent project management skillset to effectively deploy multiple customer newsletters to ensure timely launch on a monthly, quarterly and bi-annual basis
• Develop strong and collaborative relationship with cross-functional teams from sales, product, and operations to get input and buy-in to drive projects forward
• Support customer facing French translation projects and tasks to ensure our marketing materials and communications are adapted effectively for our Quebec customer segments
• Take on ad hoc requests from leadership team and key stakeholders
• Be prepared for out-of-the-box thinking and trialling different approaches to determine the optimal methods to drive awareness and usage

Qualifications

You’re the missing piece of the puzzle

• Post-secondary degree in relevant field and at least 3 years of experience in marketing and/or communications, preferably in the B2B or healthcare technology industry
• Excellent presentation and written communication skills
• High proficiency with the use of GenAI tools to optimize copies and content
• Strong project management skills with ability to coordinate multiple projects and initiatives in the portfolio
• Fluent in verbal and written French
• Strong bias to action with the ability to work independently to produce the required results
• Experience working and facilitating with cross-functional teams, especially with agency stakeholders to bring marketing initiatives and campaigns to life
• Recognized for your agility, and ability to prioritize work and thrive in a fast paced dynamic environment while managing multiple initiatives

Great-to-haves

• Knowledge of Canadian healthcare environment and current TELUS assets and teams
• Entrepreneurial spirit which will drive passionate ownership and responsibility for the business
• Tenacity, resilience, and leadership that enables you to organize and lead initiatives, overcome challenges, and build solutions
• Self-aware with the ability to give, take, and act on, feedback in a positive way

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.