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Team Manager - Clinic Operations

Location:

Montréal, QC, CA, H3A 3J2

Req ID: 47291

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Temporary

Location: 600 de Maisonneuve Boulevard West, Montreal H3A 3J2
Status: Temporary full-time (37.5 hours/week)
Schedule: Monday to Friday
Temporary position (13 months) – Maternity leave replacement

Manage a high-performance team and lead it to new heights!

Join our team

The team manager will be responsible for managing and supervising all health care professionals. Because our primary objective is to deliver high-quality service, the successful candidate will have a significant impact on the team’s ability to quickly react to variations in order to meet the department’s performance objectives. A highly stable, dedicated and specialized team awaits you. You will be responsible for managing and coaching the care team with a focus on continuous development, process maximization, and excellence of care.

The impact you’ll make and what we’ll accomplish together

Direct a team that excels at customer service and clinical service delivery.

Our goal is to solidify our position as a leader in health care and to maintain our commitment to a patient-centred approach.

What you’ll do

Responsible for direct management of health care professionals
Point of contact for doctors
Provide staff management (selection process, training, performance monitoring and performance reviews, setting annual objectives and feedback)
Plan schedules and manage replacements for staff vacations, days off, and sick leave
Ensure that performance and quality objectives are met and comply with quality control standards
Implement best management practices within the team
Oversee the daily flow of service and operations
Act as a point of contact, agent of change, and support for the work team
Act as a communicator during process and technology deployments
Implement processes to facilitate service delivery and increase its efficiency, perform follow-up, and ensure continuous improvement
Establish and maintain excellent relationships with customers and ensure their satisfaction
Work directly with internal terms to resolve incidents and provide support to our customers
Participate in the company’s growth and ensure good change management
Responsible for deploying new products and services within the team
Responsible for managing medical equipment
Work closely with members of clinical services management teams from other clinics and provide them with necessary assistance when activities permit it
Be the “superuser” for the electronic medical record (EMR) system
As needed, respond to and serve our customers to ensure optimal service delivery

You’re the missing piece of the puzzle

Member in good standing of the Ordre des infirmières et infirmiers du Québec (OIIQ)
3-5 years of experience in managing operations and/or managing staff in a medical setting
Bilingualism is essential (written and spoken)
Good ability to work under pressure, independence and resourcefulness, ability to execute quickly
Responsible and excellent planning abilities
Ability to understand and analyze organizational performance reports
Solution-oriented approach
Positive attitude and a passion for health care

What are TELUS Health Care Centres?

Ours is a national network of health care professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.

We are committed to providing better health care resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of health care professionals in contact, by streamlining processes, and by giving patients in Canada the opportunity to take charge of their health.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »