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Junior Help Desk Agent Bilingual- TELUS Health

Location: 

Montreal, Quebec, CA

Req ID:  28755
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular

Description

 

Location: 600 de Maisonneuve Ouest, Montreal, QC
Status: Permanent full-time (37.5 hours/week)
Schedule: Monday to Friday

 

Join our team

 

We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.

 

We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.

 

We are currently seeking enthusiastic people who care about customer service and are looking to work in a friendly environment based on cooperation and mutual support. Join our team and help shape the future of Canada’s healthcare ecosystem.

 

The impact you’ll make and what we’ll accomplish together

 

The members of the Helpdesk team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on!

 

You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance.

 

Our dynamic managers will invest in your growth by offering ongoing training and encouraging your professional development.

 

Here's how:

 

  • Answer incoming tickets and make outgoing calls to resolve issues
  • Respond courteously and professionally to our customers’ various technical requests
  • Proactively address technical issues when possible
  • Manage and document tickets and process, maintaining the highest level of service and professionalism
  • Work in close collaboration with the various departments, in the TELUS Health Care Centres
  • Offer exceptional service to our customers and exceed their expectations
  • Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services in order to support the various equipment
  • Perform all other related phone and administrative tasks

 

 

Qualifications

 

You’re the missing piece of the puzzle

 

  • Strong troubleshooting skills
  • Bilingual French and English mandatory (spoken and written)
  • Strong customer service experience
  • Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
  • Professionalism and mature approach with customers
  • Desire for continuous improvement
  • Patient, courteous and dynamic
  • Strong attention to detail

 

Great-to-haves

 

  • Helpdesk experience, minimum of 2 years
  • Knowledge of laptops – Desktops and A++ certified

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.