Bilingual Business Analyst II - Operations

Our team

Would you like to be part of the Partner Solutions team's continuous improvement initiatives and help manage projects to improve efficiency while ensuring profitable growth? Join our team

The Partner Solutions team leverages best practices, teamwork and informed leadership to support strategic planning and operational excellence. We are currently seeking an outstanding individual for our Business Analyst II position. This candidate should be a self-starter, flexible and energetic with strong analytical skills.

The impact you’ll make and what we’ll accomplish together

As a Business Analyst II on the Partner Solutions team, you will play a pivotal role in customer service delivery, operational support and quality control for customer-facing team members. Our team is built around people like you: enthusiastic, innovative, driven and energetic. We expect you to be personally and professionally challenged by our high-performance culture.

Your responsibilities:

• Analyze operational tasks, including escalation to external partners, to keep customer service delivery operations on schedule.
• Investigate all customer and departmental complaints and inform the manager of the outcome of the investigation.
• Monitor the progress of service orders in your sector and report back to various stakeholders and partners on deadlines 
• Maintain the skills of customer-facing employees by recommending and/or implementing procedural changes or corrective actions with various partners to maintain or improve overall team performance 
• Quality control to help various stakeholders follow up on requests and for statistical purposes
• Recommend methods to your supervisory manager for increasing organizational efficiency in your area of activity and in work methods, equipment and/or procedures.
• Assist in developing, recommending, adapting and monitoring performance measures to ensure successful team operations and achievement of targeted objectives
• Follow up in accordance with established project priorities, providing technical and administrative support, and coordinating the work team's efforts to meet the quality targets set by the company and its business partners.
   

Qualifications

• A self-starter and energetic individual who is comfortable in a constantly changing and challenging environment, committed to developing an outstanding customer and team member experience
• Strong analytical and problem-solving skills and ability to offer multiple solutions to a problem
• Able to successfully complete business, technology and personnel projects while overcoming any challenges
• Strong business analysis skills, including both quantitative and qualitative analysis
• Exceptional interpersonal skills and ability to lead, motivate and influence team members while cultivating effective working relationships at different hierarchical levels
• Excellent oral and written communication skills; creating presentations and communicating effectively to all levels of management throughout the company
• Excellent planning and organizational skills, good at prioritizing, negotiating, initiating, planning and organizing activities, able to produce expected results and work with minimal supervision
• Ability to react quickly and produce optimal results under rapidly changing conditions
• Commitment to delivering transformational initiatives to reduce operational complexity

Experience and education

• Bachelor's degree with 2 years of experience
• D.E.C. with 3 years of experience
• Business analysis experience
• Excellent knowledge of Microsoft Office and Google Suite applications
• Experience in developing and deploying business improvement solutions

#LI-REMOTE