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Bilingual Account Manager- Agile & Retention


Montreal, Quebec, CA Brossard, Quebec, CA Halifax, Nova Scotia, CA Hull, Quebec, CA Ottawa, ON, CA Sherbrooke, Quebec, CA Kirkland, Quebec, CA Terrebonne, Quebec, CA St Bruno, Quebec, CA Salaberry-de-Valleyfield, Quebec, CA St-Leonard, Quebec, CA Dollard-des-Ormeaux, Quebec, CA Boisbriand, Quebec, CA Drummondville, Quebec, CA Laval, Quebec, CA Longueuil, Quebec, CA St Jerome, Quebec, CA Joliette, Quebec, CA Moncton, New Brunswick, CA Gatineau, Quebec, CA Fredericton, New Brunswick, CA

Req ID:  26008
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Our team


Do you exude confidence, and are you capable of persuasively presenting the technological return on investment to executives from medium-sized businesses? Do you also find great motivation in working as a team with account directors to establish strategies to grow our service portfolio with our customers and exceed our assigned targets?


We’re not a traditional sales organization. We want to understand our customers’ needs and learn about their concerns. We understand the business challenges faced by our customers, and we provide them with innovative solutions and the full range of TELUS services that contribute to businesses’ growth.


As part of the Agile team and the Retention unit, you will represent the TELUS brand, its values and its promise.


What you’ll do


The selected candidate will be responsible for requesting, developing, planning and implementing sales strategies and retention strategies for our business customers. In collaboration with account managers and the marketing team, you will plan and coordinate sales development campaigns and loyalty and retention activities for your customer base in order to identify business opportunities and manage these accounts effectively. You will analyze your customers’ needs to develop and maintain privileged professional relationships with them.


What you bring


  • Meet and exceed sales, revenue and business development targets with our customers
  • Develop sales to our business customers based on growth and retention targets and TELUS marketing campaigns
  • Develop strong relationships with customers by offering solutions and alternatives to maintain their loyalty, in close coordination with the development strategies established with your colleagues from the sales team
  • Listen to and understand our customers’ needs and promptly implement creative, relevant and simple solutions
  • Work closely with internal TELUS teams and various partners
  • Take part in various networking activities
  • Learn about the competition’s strategies from available reports and identify any potential business opportunities



Skills and experience:


  • Bilingual French & English communication
  • Undeniable people and communication skills and a knack for developing business networks
  • Excellent organizational and time-management skills
  • Creative, proactive and self-motivated
  • Ability to work with a team to establish business strategies to improve our service portfolio with our customers
  • Familiarity with all products and services offered by TELUS
  • Ability to work in a competitive and dynamic environment
  • Good multitasking abilities
  • Results-oriented and able to go above and beyond expectations
  • Carry out methodical follow-ups and document your interventions
  • At least three years of experience in sales or a related field
  • Bachelor’s degree or college diploma in a relevant field



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.