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Bilingual Client Support Analyst (Remote): Intello by TELUS Business

Location: 

Montreal, Quebec, CA Saint-Jean-sur-Richelieu, Quebec, CA Vancouver, British Columbia, CA Calgary, AB, CA Toronto, ON, CA Burnaby, British Columbia, CA Quebec, Quebec, CA Winnipeg, MB, CA Regina, SK, CA Quebec City, Quebec, CA Edmonton, AB, CA

Req ID:  24031
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

TELUS Business Solutions is the leading national provider of technology solutions for multi-suite customers. This managed Wi-Fi solution serves multi-suite customers, such as: hospitality, seniors living, dormitories, and multi-family rental units.  Our team enables exceptional guest experiences with innovative technologies, high-quality design and installation, and 24/7 bilingual service & support.   This role is remote, so you can work from home.

 

Here's the impact you'll make and what we'll accomplish together


 
You’ll be responsible for directly interacting with TELUS Business customers via phone, email and instant messaging to address questions, resolve technical issues, and deliver an exceptional customer experience. 

 

  • Diagnose root causes and engage the correct technical teams internally to resolve
  • Deliver world class service by communicating with internal stakeholders on behalf of the customer, and/or ensure an appropriate transfer to the responsible department when required
  • Interact with both internal and external customers in a multi-tiered environment
  • Identify customer requirements; initiate and/or update systems
  • Inform customers of ongoing incidents and requests
  • Communicate current network information and perform request & incident tracking
     

If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative and dynamic environment, then please read on!

 

What's in it for YOU?


 
TELUS offers you best-in-class training to start, employee share purchase plans, service discounts and more. You will have the chance to build a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.

 

Qualifications

 

What you bring to the role:

 

  • Superior oral and written communications skills
  • Strong critical thinking, problem-solving and troubleshooting skills
  • Proven capacity to quickly learn and share information with others
  • Ability to work with a minimum of supervision and be team oriented
  • Ability to work in a fast paced environment and effectively manage multiple tasks
  • Must maintain a high degree of accuracy and attention to detail
  • Bilingual (English and French) is required
  • Familiarity with Wi-Fi networking hardware and/or software is a definite asset

#LI-REMOTE #LI-HYBRID

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.