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Bilingual Customer Service Agent - TELUS Health

Location: 

Montreal, QC, CA, H3A 3J2

Req ID:  39869
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

 

Location: Remote (work from home) 
Status: Permanent, 37.5 hours/week
Schedule: Must be available between 7:30 a.m. and 6 p.m., Monday to Friday

 

What are the benefits for you?

 

  • Work schedule Monday to Friday - NO nights or weekend shifts
  • Enjoy a health and dental benefits package that includes life and long-term disability insurance
  • Enjoy 3 “wellness” days per year in addition to the 3 weeks of vacation per base year we offer
  • Wellness account $700
  • Pension participation with a proportionate employer contribution of up to 6%
  • Access to TELUS Employee Shared Purchase Plan Program
  • 40% discount on an existing plan offered by TELUS/Koodo
  • Acquire essential skills and hands-on customer experience that will help you develop your career
  • Be in control of your training through a range of formal, informal and social training and development opportunities 
  • The impact you will make and what we will accomplish together

 
The members of the Call Centre team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we are committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on! 

You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance. 

Our dynamic managers will invest in your growth by offering ongoing training and encouraging your professional development.

 

Here is how:

 

  • Answer incoming calls and make outgoing calls to make and confirm appointments 
  • Respond courteously and professionally to our customers’ various reservation requests 
  • Inform existing and potential customers about the different services we offer
  • Manage and process reservation requests and confirmations via email while maintaining the highest level of service and professionalism
  • Work in close collaboration with the various departments, including TELUS Health Care Centres
  • Offer exceptional service to our customers and exceed their expectations
  • Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services
  • Perform all other related phone and administrative tasks

 

 

Qualifications

 

You are the missing piece of the puzzle

 

  • High school diploma
  • Bilingual French and English mandatory (spoken and written)
  • Strong customer service experience
  • Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
  • Professionalism and mature approach with customers
  • Desire for continuous improvement
  • Patient, courteous and dynamic
  • Strong attention to detail

 

Great-to-haves 

 

  • Call centre experience, minimum of 1 year
  • Knowledge of medical terminology

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 
Salary Range:  $34,000-$50,000
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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