Bilingual Mental Health Care Advocate (Part-time, Weekend, Nights) - TELUS Health


Montreal, Quebec, CA Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  33101
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Part Time
Schedule:  Regular



Please Note: This position is part-time weekend nights; from 11:30 pm – 7:30 am 

TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 1 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English. In addition, our team of Mental Health Therapists provide one-on-one private sessions as well as providing disability management services. 
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.

TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.


As a Mental Health Care Advocate, you will be responsible for evaluating, developing and monitoring health plans for patients through our platform. This is a part-time position requiring weekend overnight availability. 
The Mental Health Care Advocate will work closely with our team of mental health professionals while assessing the patients’ needs and determining the best care plan when it comes to their overall well being. This includes educating them about services offered such as financial and legal advice, mental health and nutrition. A successful candidate has excellent customer service skills, both written and oral, as well as advanced computer skills to interact with new patients. You’ll be presented with a fast paced environment requiring constant organization while maintaining close attention to detail. 




  • Assist patients with a biopsychosocial assessment and develop an intervention plan that is unique to the patient
  • Responsible for thorough and efficient documentation for each patient encounter
  • Set appointments and coordinate patient activities by liaising with health professionals such a legal, financing, mental health therapists and primary care clinicians 
  • Maintain patient profiles and relevant personal information on the appropriate patient and provider platforms
  • Be responsive to possible emergency situations and react in accordance with crisis management  protocols
  • Work in close collaboration with the different members of the team such a nurse practitioners, physicians, psychologists and social workers




  • Bachelor's degree or diploma in an appropriate discipline (sexology, social work, kinesiology...)
  • 3-5 years of experience in relevant field
  • Patience and tact in dealing with customer concerns
  • Excellent written communication skills
  • Bilingual in English and French 
  • Experience in managing disability cases
  • Knowledge of the health sector
  • Strong skills in time management, planning and organization
  • Ability to work independently in a dynamic and fast-paced environment
  • Great ease with computer systems
  • Demonstrate a comprehensive and empathetic approach when interacting with patients



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.