Bilingual Mental Health Care Advocate (Part-time, Weekend, Nights) - TELUS Health

Description

Please Note: This position is part-time weekend nights; from 11:30 pm – 7:30 am 

TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 1 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English. In addition, our team of Mental Health Therapists provide one-on-one private sessions as well as providing disability management services. 
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.

TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

THE OPPORTUNITY

As a Mental Health Care Advocate, you will be responsible for evaluating, developing and monitoring health plans for patients through our platform. This is a part-time position requiring weekend overnight availability. 
The Mental Health Care Advocate will work closely with our team of mental health professionals while assessing the patients’ needs and determining the best care plan when it comes to their overall well being. This includes educating them about services offered such as financial and legal advice, mental health and nutrition. A successful candidate has excellent customer service skills, both written and oral, as well as advanced computer skills to interact with new patients. You’ll be presented with a fast paced environment requiring constant organization while maintaining close attention to detail. 

RESPONSIBILITIES

• Assist patients with a biopsychosocial assessment and develop an intervention plan that is unique to the patient
• Responsible for thorough and efficient documentation for each patient encounter
• Set appointments and coordinate patient activities by liaising with health professionals such a legal, financing, mental health therapists and primary care clinicians 
• Maintain patient profiles and relevant personal information on the appropriate patient and provider platforms
• Be responsive to possible emergency situations and react in accordance with crisis management  protocols
• Work in close collaboration with the different members of the team such a nurse practitioners, physicians, psychologists and social workers

Qualifications

• Bachelor's degree or diploma in an appropriate discipline (sexology, social work, kinesiology...)
• 3-5 years of experience in relevant field
• Patience and tact in dealing with customer concerns
• Excellent written communication skills
• Bilingual in English and French 
• Experience in managing disability cases
• Knowledge of the health sector
• Strong skills in time management, planning and organization
• Ability to work independently in a dynamic and fast-paced environment
• Great ease with computer systems
• Demonstrate a comprehensive and empathetic approach when interacting with patients