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Bilingual Senior Customer Solutions Architect - Large- Complex Solutions


Montreal, Quebec, CA Boisbriand, Quebec, CA Kitchener, ON, CA Boucherville, Quebec, CA Quebec, Quebec, CA Gatineau, Quebec, CA Hull, Quebec, CA Dollard-des-Ormeaux, Quebec, CA Longueuil, Quebec, CA Rosemere, Quebec, CA Ville Saint-Laurent, Quebec, CA Salaberry-de-Valleyfield, Quebec, CA Toronto, ON, CA Laval, Quebec, CA Ottawa, ON, CA Kirkland, Quebec, CA Etobicoke, ON, CA Brossard, Quebec, CA Dorval, Quebec, CA Mississauga, ON, CA Scarborough, ON, CA Markham, ON, CA Sherbrooke, Quebec, CA St Bruno, Quebec, CA Vaughan, ON, CA LaSalle, Quebec, CA Kingston, ON, CA

Req ID:  25985
Jobs by Category:  Sales and Marketing
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Our team


TELUS Business Solutions is seeking a Sr. Customer Solutions Architect (CSA) to join a dynamic presales engineering team, supporting both Commercial and Public sector customers. The successful candidate will have a passion for designing technology networks with demonstrated experience in technical solution consulting and deep subject matter expertise IP internetworking. The CSA will interface with customers and the sales organization to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.


Business Unit Spotlight - Business Solutions and Technical Sales Teams

Business Solutions and Technical Sales provides end-to-end sales, marketing and post-sales business customer support across Canada. Our Sales team is dedicated to supporting business customers all across Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges in both public and commercial sectors and across various vertical markets.

Our Marketing team leads product marketing for most of our wireline business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.
The Technical Sales team provides customer solutions architecture and specialty sales support for TELUS business customers across all segments. 

Our future friendly story:

What you bring


  • Strong Routing and Switching know-how including Managed Private Networks and Integrated Services knowledge with specialization in the following technology areas.
  • Proficient in IP Internetwork, Multi-Protocol Label Switching (MPLS), IP trunking and WAN L2 technologies. 
  • Expertise in one or more SD-WAN Platforms namely, Viptela, Velocloud, Fortinet and Meraki
  • An understanding of Secure Access Service Edge (SASE) technologies and capabilities.
  • An understanding of Multi-access Edge Computing (MEC).
  • An understanding of Cloud Platform Services 
  • An understanding of Cybersecurity and industry best practices.
  • Bilingual proficiency- English &French


You have:


  • Ability to uncover and understand business requirements through a consultative process.
  • Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification and set clear expectations with customers and internal stakeholders.
  • Ability to lead and direct customers through their digital transformation journey.
  • Excellent technical writing, design consultation and presentation skills.
  • Ability to articulate both business and technical value of proposed solutions 
  • Ability to work with limited supervision in a competitive environment



Post-secondary degree or technical diploma in Engineering. Relevant industry certifications. 
Minimum 5 years sales engineering or equivalent experience in telecommunications, IT and/or information security. Experience with RFP responses, proposal development and statements of work.



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.