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Business Help Desk Specialist III

Location: 

Montreal, Quebec, CA

Req ID:  27793
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

Position overview: full time

 

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.


Responsibilities:

 

  • Providing world-class support for business customers in a call center environment
  • Using provided documentation and training to perform support of:
    • Desktops
    • Applications (Custom and standard)
    • Networking
    • Mobile devices
    • Telephony systems 

 

  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles

Qualifications

 

Required skills:

 

  • Fluent in both official languages (oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer’s products and services
  • Summarize steps taken in ticket log
  • Strong communication skills


Please note:

 

This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.

 

Who is TELUS?

 

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.  Our competitive consumer offerings include wireline,  wireless, internet and Optik TV™.  We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
 

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
 

Do you share our passion?
 

At TELUS, you create future friendly® possibilities.
 

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.