Share this Job

Business Help Desk Specialist III

Location: 

Montreal, Quebec, CA Rimouski, Quebec, CA Toronto, ON, CA

Req ID:  28749
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Full Time
Schedule:  Regular

Description

 

The Business Help Desk Specialist III is a call centre position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.
 
 

Responsibilities:


 

  • Providing world-class support for business customers in a call centre environment
  • Using provided documentation and training to perform support of:
  • Voice related products
  • Data and network related products
  • Computers
  • Email
  • Mobile devices
  • Telephony systems 
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles

 

Good to know :

  • Salary at $26.73/Hr

 

Qualifications

 

Required skills:


 

  • Fluent in both official languages (oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer’s products and services
  • Summarize steps taken in incident log
  • Strong communication skills
  • Accountability and ownership

 
 

Please note:


 
This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.
 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.