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Business Intelligence Analyst - People & Culture


Montreal, Quebec, CA Edmonton, AB, CA Burnaby, British Columbia, CA Calgary, AB, CA Vancouver, British Columbia, CA Toronto, ON, CA

Req ID:  25374
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People Practices
Status:  Full Time
Schedule:  Regular



Create awesome experiences for our customers.

Join our team


We’re looking for bright people who like solving big problems. As an integral part of the P&C Operations team, you’ll tackle all kinds - and solve them end to end. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion. We are on a quest to create the ultimate team member experience! 


Here’s the impact you’ll make and what we’ll accomplish together


As a Business Intelligence Analyst you’ll play an important role in building critical reporting capabilities and generating data-driven business insights into the end to end team member experience.You will have the opportunity to lead the reporting evolution for P&C Operations from the ground up which will involve tight stakeholder collaboration, data & system management, quality assurance, data privacy & security compliance, and process improvement.


You will have the opportunity to partner, network and influence at all levels across the TELUS team to deliver world-class team member experiences. While you will be enabling an operational team, you will also be responsible for identifying and driving transformative and strategic change for the entire P&C team.

Here's How


  • Support the management of our P&C scorecard in terms of regular reporting and build/ evolve our leading and lagging indicators
  • Support the development and evolution of reporting capabilities for our operations teams such as askHR, Benefits, Finance, and Payroll etc (e.g. Capacity Modeling, Team Member Experience insights, Self-Serve Demand Failure Analysis, etc.)
  • Gather requirements from stakeholders and collaborate across Total Rewards to assess, prioritize, and deliver data solutions 
  • Lead cross-functional teams to define & refine KPIs and evolve reporting solutions leveraging Tableau, Visier, Google Data Studio, and other BI tools
  • Report and monitor KPIs against targets. Proactively identify risks and develop mitigation plans in collaboration with the team to achieve targets
  • esent insights and recommendations to various stakeholder levels and inform critical business decisions
  • Lead special projects, deep dive business analyses/ investigations and perform other ad-hoc analyses as required





You're the missing piece of the puzzle


  • You like to get your hands dirty - diving in and learning new systems to understand the ‘art of the possible’ in configuration and data outputs
  • You have experience and in-depth knowledge of identifying requirements and building reporting solutions in collaboration with key stakeholders 
  • You are known for your analytical expertise and data driven approach. You are proficient in connecting the dots between various data sets to drive conclusions
  • You see the bigger picture of the problem you are trying to solve and proactively explore new data points from varied sources to complement your analyses
  • You are a self-starter with the ability to prioritize and independently execute projects by defined timelines




  • Experience in Human Resources
  • Experience with Artificial Intelligence solutions such as “bots”
  • University Degree or equivalent experience
  • Bilingual in English and French, written and spoken, is an asset



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.