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Bilingual Client Service Manager II - Collaborative Health


Montreal, Quebec, CA Hull, Quebec, CA Sherbrooke, Quebec, CA Rimouski, Quebec, CA Joliette, Quebec, CA Quebec, Quebec, CA Gatineau, Quebec, CA Levis, Quebec, CA Laval, Quebec, CA Gaspe, Quebec, CA

Req ID:  25758
Jobs by Category:  Health
Job Function:  Customer Care
Status:  Full Time
Schedule:  Regular



Join our team:


You’ll be joining the Pomelo Health Team within the Collaborative Health Division. Pomelo Health is a patient engagement solution integrated to different EMRs within the Telus family.


You will be helping clinics, vaccination & testing sites with setting up their online booking, automatic reminders, self-check in, e-forms and other features.


Here's how:


A self-motivated, detail-oriented, communicator able to work independently and be responsible for:


  • Building effective relationship with clients
  • Understanding client’s clinic workflow and priorities to best implement our solution
  • Helping clinics optimize their platform usage to work more efficiently
  • Communicating professionally and with transparency
  • Keeping track of billing & contract changes
  • Escalating technical issues, when it is not a configuration matter
  • Advocating for the customer internally to ensure optimal customer experience
  • Collaborating with internal teams to drive resolution in a timely manner
  • Ask Questions, assess and challenges
  • Be curious
  • Dig and dig deeper




You're the missing piece of the puzzle:


Required Knowledge:


  • 3-5 years experience with a demonstrated ability to communicate with clients.
  • College or University education in Healthcare, Business or related field
  • Working knowledge in one or more of the following areas:
    • Physician office workflow 
    • Electronic Medical Systems
    • Operating Systems
    • Salesforce


Required Skills & Abilities:


  • A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential
  • Client service focus
  • Problem solving skills
  • Strong oral and written communication skills: bilingualism (French-English)
  • Tact and diplomacy



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.