Bilingual Client Service Manager II - Collaborative Health

Description

Join our team:

You’ll be joining the Pomelo Health Team within the Collaborative Health Division. Pomelo Health is a patient engagement solution integrated to different EMRs within the Telus family.

You will be helping clinics, vaccination & testing sites with setting up their online booking, automatic reminders, self-check in, e-forms and other features.

Here's how:

A self-motivated, detail-oriented, communicator able to work independently and be responsible for:

• Building effective relationship with clients
• Understanding client’s clinic workflow and priorities to best implement our solution
• Helping clinics optimize their platform usage to work more efficiently
• Communicating professionally and with transparency
• Keeping track of billing & contract changes
• Escalating technical issues, when it is not a configuration matter
• Advocating for the customer internally to ensure optimal customer experience
• Collaborating with internal teams to drive resolution in a timely manner
• Ask Questions, assess and challenges
• Be curious
• Dig and dig deeper
   

Qualifications

You're the missing piece of the puzzle:

Required Knowledge:

• 3-5 years experience with a demonstrated ability to communicate with clients.
• College or University education in Healthcare, Business or related field
• Working knowledge in one or more of the following areas:
  • Physician office workflow 
  • Electronic Medical Systems
  • Operating Systems
  • Salesforce

Required Skills & Abilities:

• A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential
• Client service focus
• Problem solving skills
• Strong oral and written communication skills: bilingualism (French-English)
• Tact and diplomacy