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Cloud Developer/Technical Support Specialist (Montreal)

Location: 

Montreal, Quebec, CA

Req ID:  8301
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Description


Be a part of a transformational journey with innovative talent and leading edge technologies.

 

Join our team


Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are passionate about working with this leading edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS. 

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. You will partner with engineers and product managers to improve the product and make our customers successful. 

Here's how

 

  • Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
  • Reproducing customer issues in order to provide a holistic fix
  • Collaborating with internal support teams and customers to identify and document product bugs and feature requests
  • Implement effective solutions through connecting with multi-functional teams and resources
  • Partnering with internal teams to improve cloud products at a senior level
  • Leading users through public forums: third party & Google-owned

 

 

Qualifications


You’re the missing piece of the puzzle


Must Have:

 

  • Proficient in at least one of Java or Python
  • Knowledge of API development, as well as building Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
  • Demonstrate comprehensive troubleshooting tactics
  • Ability to quickly learn and explain new complex technologies and subjects
  • Resourcefulness and strong research skills
  • Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
  • Must have proficient Oral and Written English language and good communication skills
  • Punctuality
  • 24/7 availability


Great-to-have

 

  • Advanced skills operating SQL REACT to manipulate data
  • Experience applying BigQuery, Cloud Storage & CloudSQL
  • Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies
  • Knowledge of Firebase application infrastructure
  • Customer service experience

 

 

Preferred Qualifications:

 

  • College diploma in Computer Science or 2 years of relevant knowledge / experience
  • Effectively build solutions with Linux-based systems
  • Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
  • Experience with Platform-as-a-Service (PaaS)
  • Code versioning tools such as Git, Subversion (SVN), etc
  • Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.