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Help Desk Splst

Location: 

Montreal, Quebec, CA

Req ID:  28057
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Part Time
Schedule:  Regular

Description

 

Do you share our passion for:
 

  • Advocating for our customers’ needs and creating a personalized experience
  • Adding value in every customer interaction
  • Being an exceptional communicator: listen, honest and clear
  • Getting things done by leveraging each other’s unique talents
  • Proactively adapting to meet the changing needs of our customers

 
Join our team
 
We hire the best and the brightest Help Desk Specialists as our first point of contact experts for inbound residential and home-based business customer calls.
 
Here’s the impact you’ll make and what we’ll accomplish together
 
Your goal will be to process queries related to customer accounts and orders, programs, promotions, and other matters of interest in a professional, accurate and timely manner. It is imperative that our customer's needs are understood, and that the appropriate TELUS sales and service solutions are recommended and delivered.
 
Here’s how
 

  • Sell TELUS Future Friendly products and services and recognize added value opportunities
  • Identify customer requirements, initiate and/or update systems to ensure successful order completion and service delivery
  • Handle all inbound queries and advocate resolutions to issues in a timely and accurate manner
  • You may be required to work from the office based on business needs.
  • You may be required to attend training and productive practice in office

Qualifications

 

You’re the missing piece of the puzzle
 

  • 1 to 3 years’ experience in customer service and sales
  • Successful experience in a sales role and customer service environment
  • Familiarity with communication products and services
  • Mathematical aptitude
  • Able to deliver sales and service excellence by demonstrating the ability to educate our customers on all of our products and services and to have strong interpersonal skills
  • Ability to present a professional image and communicate effectively
  • Able to analyze data, utilize problem-solving skills, and recommend solutions
  • Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
  • Accurate and efficient keyboarding and data entry skills
  • Commitment to continuous improvement and change
  • Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
  • Ability to work various shifts including evenings, weekends, and statutory holidays based on business requirements
  • Able to work a minimum of 15 hours and up to 37.5 hours on a weekly basis

 

Great to have :

 

  • Good knowledge of voice and data, Internet Protocol (IP) products and services
  • Aptitude for selling

 
 
What YOU Get:


 
You will be entitled to an excellent compensation package, with a starting wage of $19.00 per hour plus valuable sales incentives. Our fast-paced work environment has been developed into a campus setting complete with paid training programs, state-of-the-art Information Technology (IT) equipment, e-Lofts, cyber cafes, and career development planning.
 
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
 
Please note: This is a regular part-time position with the potential to be scheduled full time hours. Full time availability is required, as such this position is not suitable for student scheduling.
 
Our culture supports a collaborative learning-based environment supported by pay-for-performance and work-life flexibility.
 
The TELUS At Home Agent (AHA) Program is a cutting edge and extremely important component of TELUS’ contact center strategy. By being a top performer, you have the opportunity to. continue to work from home during your time with TELUS. Rather than working from a central office location, an AHA is able to seamlessly work from a dedicated office space within their homes, using all the same tools as their in-office counterparts.
 
Help Desk Specialists handle. Customer billing and change inquiries and are expected to offer solutions that add value to the customer experience using our wide array of TELUS services.
 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.