Junior Help Desk Agent Bilingual - TELUS Health

Location:

Montreal, Quebec, CA

Req ID: 19241

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Location: 600 de Maisonneuve Ouest, Montreal
Status: Permanent full-time (37.5 hours/week)
Schedule: Monday to Friday

Join our team

We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.

We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.

We are currently seeking enthusiastic people who care about customer service and are looking to work in a friendly environment based on cooperation and mutual support. Join our team and help shape the future of Canada’s healthcare ecosystem.

The impact you’ll make and what we’ll accomplish together

The members of the Helpdesk team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on!

You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance.

Here's how:

Answer incoming tickets and make outgoing calls to resolve I.T issues
Respond courteously and professionally to our customers’ various technical I.T requests
Require occasional in clinic desk side I.T support of laptop/printer
Proactively address technical issues when possible
Manage and document tickets and process, maintaining the highest level of service and professionalism
Work in close collaboration with the various departments, in the TELUS Health Care Centres
Offer exceptional service to our customers and exceed their expectations
Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services in order to support the various equipment
Perform all other related phone and administrative tasks

Qualifications

You’re the missing piece of the puzzle

I.T trouble shooting skills
Troubleshooting – laptops/desktops
Experience with Active Directory, VPN, Windows 10
Bilingual French and English mandatory (spoken and written)
Strong customer service experience
Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
Professionalism and mature approach with customers
Desire for continuous improvement
Patient, courteous and dynamic
Strong attention to detail

Great-to-haves

Relevant schooling AEC or DEP
Knowledge of laptops – Desktops and A++ certified

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »