Junior Help Desk Agent Bilingual - TELUS Health
Montreal, Quebec, CA
Description
Location: 600 de Maisonneuve Ouest, Montreal
Status: Permanent full-time (37.5 hours/week)
Schedule: Monday to Friday
Join our team
We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.
We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.
We are currently seeking enthusiastic people who care about customer service and are looking to work in a friendly environment based on cooperation and mutual support. Join our team and help shape the future of Canada’s healthcare ecosystem.
The impact you’ll make and what we’ll accomplish together
The members of the Helpdesk team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on!
You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance.
Here's how:
- Answer incoming tickets and make outgoing calls to resolve I.T issues
- Respond courteously and professionally to our customers’ various technical I.T requests
- Require occasional in clinic desk side I.T support of laptop/printer
- Proactively address technical issues when possible
- Manage and document tickets and process, maintaining the highest level of service and professionalism
- Work in close collaboration with the various departments, in the TELUS Health Care Centres
- Offer exceptional service to our customers and exceed their expectations
- Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services in order to support the various equipment
- Perform all other related phone and administrative tasks
Qualifications
You’re the missing piece of the puzzle
- I.T trouble shooting skills
- Troubleshooting – laptops/desktops
- Experience with Active Directory, VPN, Windows 10
- Bilingual French and English mandatory (spoken and written)
- Strong customer service experience
- Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
- Professionalism and mature approach with customers
- Desire for continuous improvement
- Patient, courteous and dynamic
- Strong attention to detail
Great-to-haves
- Relevant schooling AEC or DEP
- Knowledge of laptops – Desktops and A++ certified