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UX Designer - TELUS Health


Montreal, Quebec, CA Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  18344
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Note: A portfolio showcasing your work will be required for consideration

Join our team

TELUS Health is transforming healthcare by delivering connected solutions and services to empower people to live healthier lives.


TELUS Health Virtual Care is a key pillar of the TELUS Health ecosystem. TELUS Health Virtual Care is a national on-demand virtual care solution. It gives members and their family direct access to secure medical consults with friendly, knowledgeable clinicians – 24/7 and across the country. TELUS Health Virtual Care is available in French and English, via smartphone or computer. Quality virtual care — anytime, anywhere! 


Working in collaborative partnerships with product, strategy, technology and clinical operations, you would be part of a dynamic team of highly skilled UX, product and service design professionals.
Our efforts are grounded in a sincere commitment to translate insight into opportunity, opportunity into concepts, concepts into products and products into businesses. We achieve this with a dedication to our craft and collaboration at our core.


Our UX team is looking for a skilled user experience (UX) designer who is passionate about making complex healthcare systems simple and efficient to use. As part of this dynamic team you will have the opportunity to work on platforms across TELUS Health Virtual Care with initial focus on innovative patient-centered solutions connecting people and families with innovative care options, and helping them live their healthiest lives.


Here’s the impact you’ll make and what we’ll accomplish together

As a UX designer working collaboratively within an integrated team of skilled product managers, UX researchers, service designers, software architects and developers, you will effectively transform and communicate user research findings into coherent navigation flows and compelling user experiences which will:

  • Improve access to innovative care solutions
  • Ensure patient safety
  • Increase product value and address new market opportunities
  • In essence, make healthcare delivery better, faster, and safer for everyone.


The ideal candidate will demonstrate knowledge of tactical elements of user-centered design. You demonstrate a developing strength with UX and visual design fundamentals, including information architecture, screen flows, prototyping at various levels of fidelity, customer journey mapping, and visual design.


Here’s how - You will:

  • Apply user-centered design processes, human factors, usability heuristics, and industry best practices to develop world class digital experiences for all screen sizes
  • Assist in planning, performing and analyzing user research to understand and clearly articulate underlying user need
  • Collaborate with others to define problems, generate solutions, and formulate recommendations
  • Work with product owners to understand business requirements
  • Assist in developing user experience architecture, user flows, user stories and journey maps
  • Collaborate with your team to create wireframes and prototypes
  • Deliver pixel perfect visual designs based on UX wireframes and specs.
  • Engage the TELUS Health Design System to create experiences that are brand-consistent across all platforms.
  • Keep up with the latest trends, methodologies and tools in native app design.
  • Contribute to and deploy information architecture structures, pattern libraries and style guides to ensure consistency and quality across experiences.
  • Participate in design critiques and reviews of your work and its iterations


You're the missing piece of the puzzle. You have:

  • Deep understanding and real passion for UX and a drive to craft engaging customer experiences
  • Highly developed production skills, an eye for detail of typography, intuitive layouts and design system development
  • Highly detail oriented, organized, and have exceptional analytical skills
  • Experience in user-centered design, information architecture, interaction design, wireframing, and prototyping
  • Known for your ability to recognize and predict use-cases & user interaction, working with happy path, edge and corner cases and familiar with how to incorporate them into designs
  • Enthusiastic about modern design practices and methodologies, and adept at working in a highly-collaborative lean, agile environment
  • Deep understanding of how to design for all screen sizes, from native mobile to browser.
  • Solid understanding of accessibility best practices, and an ability to create accessible products
  • Talented at understanding design problems, breaking them into actionable pieces and providing insight and clarity
  • 1-3 years of proven work experience as a UI/UX Designer or similar role demonstrated via a portfolio of design projects
  • Demonstrated skills in using Figma and leveraging design systems, libraries, and components
  • Knowledge of other industry-standard design tools including the Adobe Creative Suite, Miro, Google docs, InVision, whiteboard, pen and paper
  • Team spirit; strong communication skills to collaborate with various stakeholders
  • Able to communicate design rationale and build consensus
  • BSc in Design, Computer Science or relevant field



  • Masters in related fields
  • Experience working in consulting, independent start-up, and/or corporate environments
  • Healthcare experience 
  • Bilingualism - French/English 

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.