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Bilingual Learning Specialist I - TELUS Health

Location: 

Montreal, Quebec, CA

Req ID:  13161
Jobs by Category:  Operations
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

Join our team 

 

We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.

 

We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.

 

We are currently seeking an enthusiastic Learning Specialist I who cares about customer service, is looking to support our call centre and work in a friendly environment based on cooperation and mutual support.

 

Join our team and help shape the future of Canada’s healthcare ecosystem.
 
 

The impact you’ll make and what we’ll accomplish together

 

As part of the call centre team, the Learning Specialist I believes in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic.
 
You’re goal-oriented, self-directed, looking for new challenges, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join our team. 
 

Here's how

 

  • Understand existing call center processes by performing an in-depth analysis of current call center workflows, data collection. The details of the reports used. And other practice specific workflow issues; in collaboration with call center team members, assists in the design, validation and implementation of workflows focused on the various systems used and best practices (medivision, TC3, CC360) 
  • Adapt a workflow-based training plan focused on call center processes and methods
  • Train new team members, through on-site hands-on sessions, or using remote web-based tools. 
  • Ensure materials are available for effective training delivery
  • Assist in the design and development of supplementary materials to reinforce learning objectives
  • Apply instructional design principles relevant to adult learning for new, initial, recurrent or customized training
  • Ensure new team members are using tools and applications at an appropriate level upon completion of training.
  • Follow training team processes, standards, templates and styles
     

Qualifications

 

Experience Required

  • Bilingualism required (French, English)
  • Post secondary education completed and relevant experience of a minimum of 1 year
  • Experience in training outreach required
  • Experience in call center, and/or project management is an asset
  • Instructional design experience is an asset
  • Experience with computer applications used in the health care field is an asset
  • Possess a valid driver's license

 

Required Knowledge, Skills and Abilities

  • Excellent verbal and written communication, facilitation and interpersonal skills
  • Knowledge of clinic workflow to provide a consultative approach to the client in order to positively and effectively manage change in the clinic
  • Excellent problem solving, organizational and time management skills
  • Excellent ability to use a variety of virtual technology for training delivery
  • Strong analytical and decision-making skills
  • Ability to use the Office suite (Word, Excel, PowerPoint)
  • Ability to react quickly in a changing environment
  • Ability to multi-task with high attention to detail
  • Ability to empathize with the client's needs and to adapt to various clienteles
  • Ability to be goal-oriented and self-directed
  • Ability to write clear, concise and effective training materials
  • Proficiency in using a computer for tasks such as creating/evaluating workflow diagrams, creating documentation, presenting applications, etc.

 

#INDTH

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.