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Manager Clinic Operations - Mental Health Clinic - TELUS Health


Montreal, Quebec, CA

Req ID:  31398
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Join our team


Join an amazing multi-disciplinary team in our Montreal Centre for Excellence in Mental Health.


We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.


Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. With mental health becoming more top of mind than ever, we are committed to combining science with compassion to deliver exceptional, individualized care for each and every client. Through innovative approaches and treatments we take a holistic approach to healthcare, prioritizing both health and wellness. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.


We are looking for enthusiastic, customer service minded individuals who are passionate about making a difference in mental healthcare in a collaborative, friendly and supportive environment. Join our team and help us shape the future of mental healthcare in Canada.


Here's the impact you'll make and what we'll accomplish together


TELUS Health Care Centre (THCC) is looking for a Manager, Clinical Operations to support our Montreal Centre Mental Health Centre of Excellence. Within this role the Manager, Clinical Operations will play a key role in our team environment; primarily accountable and responsible for the entire day to day clinic operations.

Here's How


As part of the team, you'll be responsible for:


  • Planning, leading and managing day-to-day clinical and client services operations
  • Manage overall budget, scorecard and metrics for your area of responsibility
  • Provides recommendations on budgets, processes, and staffing decisions
  • Capital & OPEX management that is connected to your core priorities
  • Take ownership and delivery of results on special projects identified by the leadership team
  • Maintains client services quality assurance (QA), ensuring the organization’s standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications & client survey satisfaction
  • Confirming delivery of quality medical care and unparalleled standards of client satisfaction; leading team members effectively; and co-developing and implementing health programs
  • Guiding and preserving the care model and principles; facilitating clinical and service excellence by creating a culture of accountability, teamwork and collaboration;
  • Managing the recruitment, onboarding, and performance management of client services staff
  • Leading the development and implementation of clinical programs using strong collaboration skills
  • Creating a “buy-in” for new clinical services and programs and translating from vision into detailed clinical operations
  • Modelling a professional attitude that strives for exceptional client and team excellence, thus leading by example
  • Establishing a positive, healthy and safe work environment that exudes a passion for wellness and a genuine desire to help others
  • Collaborating with all teams to achieve quality of care, service and organizational objectives, consistently demonstrating integrity, transparency, and empathy
  • Driving innovation and fostering a culture of continuous improvement
  • Continuous evaluation and review of all operational processes and procedures to identify and recommend improvements
  • Being viewed as an influential agent of change, encouraging and supporting team members to find solutions while inspiring leadership, skills acquisition and professional growth
  • Mentoring, coaching and developing team members with a philosophy of trust, empowerment and appreciation; Leading teams providing coaching, development and mentorship in day-to-day activities and responsibilities and providing on-going support and guidance to the team as necessary
  • In partnership with People & Culture; building, leading, and managing a team diverse team, including talent decisions, performance management, resource management, work allocation, and career progression



Experience / Knowledge


  • Seven (7) plus years of progressive management experience (relevant experience in healthcare, private clinics, hospitality or other pertinent service industry preferred)
  • Experience in mental health care is preferred
  • Demonstrated and established robust business acumen and financial literacy
  • Proven leadership skills including: team building, results driven, accountability dexterity, and the strength and aptitude to empower others
  • Exceptional presentation, written and verbal communication competence
  • Team player capable of interacting professionally with all staff and clients with a “can-do” approach
  • A sincere passion for health and wellness, genuine compassion and a desire to help others


Skills and Abilities


  • Responsible and committed to customer satisfaction and quality assurance
  • Must be professional and respect confidentiality at all times
  • Strong communications, both written and oral
  • Strong leadership skills
  • Experience with EMR an asset
  • Bilingualism in English and French


Professional / Designation Certification


  • Bachelor’s degree in Business Administration, Healthcare Administration or Health Sciences
  • Relevant graduate degrees an asset


Other Conditions


  • In office position
  • Team of 6 to 12 mid-level management direct reports





A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.