Medical Office Assistant - TELUS Health


Montreal, Quebec, CA

Req ID:  34837
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday (9:00AM-5:00PM) - must be available from 8:00AM


Create exceptional customer experiences.


Join our team


Our team of dynamic professionals is dedicated to providing efficient, confidential and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, methodical and do you have the ability to multitask? Read on!


Why choose TELUS Health clinics?


  • Daytime schedule (no evenings or weekends)
  • Pension plan and TELUS share purchase plan with very generous employer contributions
  • 3 weeks vacation + 3 wellness days
  • Wellness account of $750 per year
  • Annual coverage up to $5,000 per year in mental health
  • Access to the TELUS Health virtual healthcare app
  • Very competitive and flexible group insurance plan according to your needs
  • 40% off current phone plans (TELUS/Koodo)


Here’s the impact you’ll make and what we’ll accomplish together


Our medical office is the hub of transactions and patient/client relationships.


You will be interacting with our clients on a regular basis, using various approaches and materials available to you. You will inform our clients about the status of their visit, documents or other information to be provided, about business processes, etc. You will liaise with our service providers to obtain medical results, in order to ensure timely finalization of files. You will also be required to collaborate with and to contact your internal, external and physician colleagues regarding the finalization of our medical records.


Here’s how


  • Respond to various client requests with courtesy, confidentiality and professionalism
  • Ensure complete management of records, call returns, on-site physician requests, etc.
  • Accurately enter data into our computer systems and ensure records are kept up to date
  • Manage the ranking of results submitted to medical records
  • Track missing results
  • Finalize records within the prescribed time frame
  • Provide all records to medical staff for review and full medical condition assessment
  • Share results with corporate clients and sometimes candidates
  • Billing records
  • Ensure regular and rigorous follow-up of open files
  • Communicate and collaborate with different departments internally to optimize process and service delivery




You’re the missing piece of the puzzle


  • High school diploma
  • 1-2 years of experience in a similar position or in office work
  • Bilingualism (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
  • Thorough, methodical, detail-oriented
  • Self-directed and organized
  • Focused on excellence in customer service
  • Demonstrated teamwork




  • Secretarial/Medical secretarial training
  • Experience in the medical field





A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.