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Program Coordinator, Virtual Care - TELUS Health

Location: 

Montreal, Quebec, CA Calgary, AB, CA Toronto, ON, CA Vancouver, British Columbia, CA Ottawa, ON, CA Edmonton, AB, CA

Req ID:  29211
Jobs by Category:  Health
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular

Description

Be a part of a transformational journey with innovative talent and leading edge technologies?
 
Who we are
 

TELUS Health Virtual Care is a rapidly growing division of TELUS Health. We develop and operate a next-generation telemedicine service that lets Canadians access primary healthcare through an app. With nearly 2 million members, we're reimagining the doctor-patient relationship, leveraging technology to make Canadian healthcare more accessible, compassionate, and patient-centered.
 
Within the Disability Management Support Services (DMSS) department, we currently focus primarily on mental health services including virtual Independent Medical Examinations (vIME) and virtual Cognitive Behavioral Therapy (vCBT) programs, with a goal of building out our service offerings. These services are most typically aligned through insurers, employers, and government agencies.
 
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
 
 
Here’s the impact you’ll make and what we’ll accomplish togeth
er
 
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. In the current healthcare landscape, we are saving patients from entering high-risk environments, keeping them safe at home whenever possible, and focusing on a more permanent shift towards virtual care options.
 
Reporting to the Program Manager, DMSS, the Program Coordinator will offer high-quality personal, online support to clients, participants, and clinicians to facilitate mental health services including but not limited to vIME and vCBT, providing outstanding communication of the necessary information according to the established guidelines and reporting requirements of the program.

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Here's what your day-to-day life will look like in this role.

  • Contribute to the design, implementation, and management of the clinical programs
  • Responsible for welcoming and assisting incoming clients and participant referrals for the program
  • Establish and maintain ongoing communication as it pertains to the program delivery
  • Contact clients, participants, and clinicians to provide guidance to ensure smooth transition through the program
  • Monitor service delivery and adherence to the care plans by maintaining client and clinician feedback
  • Aid in the completion of clinical questionnaires and documents review, ensuring all appropriate paperwork complies with program policy and procedures
  • Provide advocacy and representation services for the client and participant
  • Participate in Quality Assurance reviews, meeting current best practices
  • Contribute to a high-performing culture, focused on partnering with clients 
  • Participate in the ongoing learning and continuous improvement system
     

Qualifications

You should be the kind of person who has/is:

  • Excellent critical thinking and customer service skills 
  • Excellent listening skills and capacity for empathy 
  • Outstanding communication skills – written and verbal 
  • Grit and tenacity while maintaining a positive outlook
  • Ability to manage stressful situations professionally 
  • Adaptability, flexibility, and strong decision-making skills 
  • Excellent organizational skills and an ability to manage several ongoing files concurrently 
  • Strong cross-functional team skills with the ability to work independently 
  • Ability to work with people of diverse cultures and background
  • A hands-on learner that can navigate ambiguity, complex issues and concepts
  • Strong problem-solving, decision-making, and multi-tasking skills  
  • Proficiency with office-based technology; Google Workspace, Microsoft Office Suite
  • Access to a secure work environment with a stable internet connection.

 
Here’s what we need to complete our puzzle:

  • Bilingual in English and French 
  • Post-secondary education, preferably in a health-related field with a mental health focus
  • Previous experience in health-services such as a behavioral health clinic or care management facility and/or in disability-services such as group insurance would be an asset
  • Previous knowledge of virtual health services, employee assistance programs, disability products or insurance industry would be an asset
  • Previous healthcare experience or knowledge of disability products and disability management process within insurance companies is an asset

 
 
We think big. If you’re looking to work on something that matters, TELUS Health Virtual Care might just be the place for you.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.