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Quality Assurance Manager - TELUS Health

Location: 

Montreal, Quebec, CA Moncton, New Brunswick, CA Quebec, Quebec, CA Gatineau, Quebec, CA Calgary, AB, CA Toronto, ON, CA Halifax, Nova Scotia, CA Rimouski, Quebec, CA Vancouver, British Columbia, CA

Req ID:  26298
Jobs by Category:  Health
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

The Quality Assurance (QA) Manager will oversee the activity of the quality assurance automation department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and/or development processes.


Supervisory Responsibilities:

 

  • Hires and trains quality assurance staff
  • Oversees the daily workflow and schedules of the department
  • Conducts performance evaluations that are timely and constructive
  • Handles discipline and termination of employees in accordance with company policy

 

Duties/Responsibilities:

 

  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
  • Drive QA automation strategies and technologies
  • Identifies and sets appropriate quality standards and parameters for products
  • Communicates quality standards and parameters to QA team, product development team, and other appropriate staff
  • Coordinates product testing processe
  • Participates in product testing
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
  • Reviews client, customer, and user feedback
  • Maintains compliance with federal, provincial, local, and organizational laws, regulations, guidelines, and policies
  • Performs other duties as assigned


 

Qualifications


What you bring

 

Required Skills/Abilities: 

 

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Proficient with Microsoft Office Suite or related software

 

Education and Experience:

 

  • Bachelor’s degree in Business, Engineering, or field related to the products being developed required
  • Three to five years of experience in related field required with supervisory experience a plus

 

Physical Requirements:

 

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.