Quality Assurance Manager - TELUS Health
Montreal, Quebec, CA Moncton, New Brunswick, CA Quebec, Quebec, CA Gatineau, Quebec, CA Calgary, AB, CA Toronto, ON, CA Halifax, Nova Scotia, CA Rimouski, Quebec, CA Vancouver, British Columbia, CA
Description
Join our team and what we'll accomplish together
The Quality Assurance (QA) Manager will oversee the activity of the quality assurance automation department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and/or development processes.
Supervisory Responsibilities:
- Hires and trains quality assurance staff
- Oversees the daily workflow and schedules of the department
- Conducts performance evaluations that are timely and constructive
- Handles discipline and termination of employees in accordance with company policy
Duties/Responsibilities:
- Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
- Drive QA automation strategies and technologies
- Identifies and sets appropriate quality standards and parameters for products
- Communicates quality standards and parameters to QA team, product development team, and other appropriate staff
- Coordinates product testing processe
- Participates in product testing
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
- Reviews client, customer, and user feedback
- Maintains compliance with federal, provincial, local, and organizational laws, regulations, guidelines, and policies
- Performs other duties as assigned
Qualifications
What you bring
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Bachelor’s degree in Business, Engineering, or field related to the products being developed required
- Three to five years of experience in related field required with supervisory experience a plus
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times