Senior Business Analyst - Telus Health Care Centers


Vancouver, BC, CA, V6E 3V7

Req ID:  41246
Jobs by Category:  Health
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



To effectively support our medical equipment and clinical infrastructure across our national network of TELUS Health Care Centers (THCC) and to streamline and standardize our medical equipment portfolio to reduce operational risks, we are seeking a Senior Business Analyst.


This team member will collaborate with four other Senior Business Analysts and will be responsible for managing our national medical equipment portfolio. They will also oversee coordination with various TELUS subject matter experts (SMEs) to implement new equipment and provide expertise on strategic projects to align with our long-term clinical growth plan and facility management objectives.


Additionally, this team member will comprehensively handle all clinical maintenance requests related to medical equipment and contribute to the successful delivery of strategic projects.


Key deliverables & duties


  • Act as a national SME for all medical equipment support request and an ambassador to our THCC Transformational Program
  • Lead medical equipment sourcing, delivery and deployment projects all the way through clinical operationalization
  • Maintain a dashboard of all activities progress pertaining to each strategic initiatives
  • Support the creation of a national medical equipment standard by performing in-depth market and sourcing exercice and securing internal stakeholder input
  • Support holistically our clinical growth plan by accelerating the deployment of new equipment and technology within our care centres
  • Perform an in-depth privacy and security analysis and pre-deployment due diligence on all new medical equipment by interlocking with TELUS SME team members
  • Coordinate training effort and support Standard Operational Procedure (SOP)’s communication to every stakeholder and foster better clinical team members engagement and knowledge
  • Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task and workflow analysis
  • Interface between business and technical teams and translate technical and business requirements into operationalizable procedures
  • Communicates with project managers, subject matter experts, end users and Senior Executive
  • Performs analysis for projects with some impact on and risk to customer service or revenue generation
  • Typically works on multiple, unrelated strategic projects simultaneously
  • Understands industry trends and best practices





Required Skills


  • University degree in a relevant field
  • 3-5 years of experience in a similar role
  • Bilingualism - Strongly preferred
  • Strong project management and business analysis skills
  • Ability to manage multiple priorities simultaneously
  • Excellent abilities to communicate clearly and effectively, adapting to the communication level required by each stakeholder
  • Knowledge of health and safety standards in medical environments (Nice to have)


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.


Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.