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Senior Strategy Manager


Montreal, Quebec, CA Calgary, AB, CA Vancouver, British Columbia, CA Toronto, ON, CA

Req ID:  6821
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular


Position Overview

Do you want to be part of a transformational journey and enable strategic decisions that will shape the future of on frontline content and help strategy?


Join our team


The Content & Communication Strategy Team (CCS) within the Program Strategy & Change Management team (PSCM) has embarked on a transformational journey to drive a holistic approach to all the frontline agents' help and content strategies. As part of the team, your responsibilities will include working with cross-functional teams in CE Enablement and Operations, to drive the strategic direction of all frontline content help tools.


We are seeking forward thinking individuals with a passion for content management systems and help tools, continuous improvement and delivering success to join our CCS Team.


Here’s the impact you’ll make and what we’ll accomplish together


As a Senior Strategy Manager, you will support our business by working directly with other members of the same team, other teams across multiple functions and leadership to understand, prioritize and collaborate in defining the future roadmap that will move our help strategy to a more efficient and effective global approach.

You will work on the development of this strategy, the creation and presentation of executive storyboards and communication of our strategy to our stakeholders. Your resilience, agility and ability to thrive in an ever-changing dynamic environment will make you a perfect fit in our high performance team.


Here's how


  • You leverage and bring forward your prior experience with large business transformations that you have supported
  • You have excellent collaboration skills which you use to both partner with others and to obtain alignment on your assessments and recommendation
  • You have exceptional business and analytical proficiency which you apply to opportunity evaluation, business case assessment, and business outcome modeling
  • You logically extend this to the establishment of outcome measurement methodologies
  • Develop executive level presentation material and support efforts to socialize and get buy in from senior leaders for strategic initiatives and strategy development
  • Support communication of transformational information to the team through multiple channels
  • Lead strategic initiatives as they arise as the business evolves


You're the missing piece of the puzzle


  • Valued for your 5+ years of experience in a management consulting, corporate strategy or research firm setting
  • Prior experience in leading or defining the strategy for large initiatives  or business transformations
  • Advanced analytical, critical thinking and problem solving skills with a sharp eye for quality and detail
  • Skilled in using a range of tools to collect, organize, interpret and summarize data, identifying trends and patterns to inform strategy
  • Outstanding English written communication and visual storytelling (presentation) skills
  • Proven ability to quickly grasp complex, multi-dimensional concepts and succinctly distill them into clear and meaningful communications for any audience
  • Known for your collaborative and approachable style, even in the most stressful and dynamic of environments, as well as your ability to work with team members and leaders at all levels
  • Strong project management skills
  • Advanced knowledge of Microsoft and Google applications including PowerPoint and Google Slides
  • Deep interest in content management systems, help systems and tools and technology industry
  • Ability to generate insights and recommendations from data
  • You possess superior storytelling skills that you can leverage to frame and distill complex ideas into convincing simple concepts to gain buy-in



  • Deep understanding of help systems and technologies
  • Prior experience in leadership or program management specific to Call Centres
  • Master’s degree in Business is an asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.