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Team Manager, Operations


Montreal, Quebec, CA

Req ID:  28728
Jobs by Category:  Operations
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular



Join our team


Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this cutting-edge technology while leading a team of experts providing best-in-class technical customer support, consider this great opportunity at TELUS.


Here's the impact you'll make and what we'll accomplish together


The Team Manager will focus on supporting and developing a frontline Google team and identifying opportunities to enhance the business by applying best-in-class business practices.


Here's how


  • Provide day-to-day coaching, support and development for front-line team members to achieve objectives and develop in their careers
  • Assist in setting process direction and identifying areas for continuous improvement within support
  • Provide timely and complete resolution of escalated issues and concerns raised by team members
  • Assist as a prime in departmental initiatives
  • Manage and maintain relationships with numerous internal/external stakeholders
  • Foster a collaborative environment, focusing on team member engagement to promote a customer-first culture





Required Knowledge:


  • Excellent written English and strong communication skills, ability to communicate technical concepts
  • Excellent problem solving, and business presentation skills
  • A proven ability to coach team members leading to meaningful results
  • Strong interpersonal skills and ability to adapt to different personalities
  • Facilitates an environment that encourages continuous development
  • Ability to promote a culture of teamwork and to empower others
  • Demonstrated ability to set priorities, meet deliverables and work with minimal supervision


Great to have Skills, Abilities, and Attributes:


  • Technical understanding of computer sciences and Cloud technology would be considered a strong asset
  • Familiarity with Google productivity suites


To pursue this exciting career opportunity, you must meet the following prerequisite:


  • 24/7 availability (workstyle resident/in office)
  • Minimum 2 years of experience in a call centre environment
  • Managerial/Supervisory experience
  • Experience in leading or participating in process improvement teams or self-managed work teams would be an asset



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.