Team Manager - Clinic Operations - TELUS Health


Montreal, QC, CA, H3A 3J2

Req ID:  37139
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Temporary



Location: 600 Maisonneuve Street West, Montreal, Quebec, H3A 3J2 
Status: Temporary, full-time (37.5 hours/week) - maternity leave replacement
Schedule: Monday to Friday (flexible schedule between 7:00 am and 5:00 pm based on operational needs)


Why choose TELUS Health?


  • Daytime schedule (no evenings or weekends)
  • Pension plan and TELUS stock purchase plan with generous employer contributions
  • 3 weeks vacation + 3 wellness days
  • $750 wellness account per year
  • Annual coverage of up to $5000 for mental health
  • Access to TELUS Health virtual healthcare application
  • Highly competitive and flexible group insurance plan based on your needs
  • 40% off current phone plans (TELUS/Koodo)


Join our team


Come join the team in a pleasant work environment where customer service and listening to the needs of our patients are at the heart of our concerns.


Here is the influence you will have and what we will accomplish together


The Team Leader will be responsible for supervising all employees in the group of nurses and auxiliary nurses. He/she must be able to interpret and analyze the results obtained by employees in order to optimize processes and the quality of service provided. The incumbent has a significant impact on the ability to timely respond to variations in order to meet the department's financial objectives.

Here's how:


  • Responsible for the direct management of employees in the group of nurses and auxiliary nurses
  • Perform personnel management (selection process, training, performance monitoring, evaluation, and feedback)
  • Plan schedules and manage vacation replacements, days off, and sick leave of staff
  • Supervise the daily operation of the service and operations
  • Act as a resource person for any difficulties encountered with the team
  • Ensure achievement of performance and quality objectives and comply with quality control standards
  • Integrate best management practices within the team
  • Implement processes to make service delivery more efficient and facilitate follow-up and continuous improvement
  • Act as a communicator during the implementation of process and technology changes
  • Contribute to the company's growth and ensure effective change management
  • Work closely with members of the clinical services management team in other clinics and provide assistance when activities allow
  • If necessary, respond to and serve our clients to ensure optimal service delivery





You are the missing piece of the puzzle


  • College diploma in nursing or Bachelor's degree in nursing, or any other relevant training in the healthcare field
  • 2-4 years of experience in operations management and/or personnel management
  • Bilingualism essential (spoken and written)
  • Good ability to work under pressure, autonomy, resourcefulness, and speed of execution
  • Responsible and excellent planning skills
  • Ability to understand and analyze organizational performance reports
  • Computer literacy


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



Midpoint Base Salary:  $87,000
Performance Bonus or Sales Incentive Plan:  5%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, location, performance and experience. Depending on the position, the pay type is either hourly or salaried. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.