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Technical Writer - SkyHawk by TELUS


Montreal, Quebec, CA Toronto, ON, CA

Req ID:  25799
Jobs by Category:  Technology Solutions
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular


Join our team


We work with the best of the best in the industry, with a focus on providing solutions that transform the way that businesses, people and things connect to one another. To achieve this, we use a world-class approach that puts our customers first and integrates solutions, processes and expertise from all sectors.


We are a leader in the Canadian Internet of Things marketplace. We draw on our expertise and deep understanding of this area to achieve exceptional results for our customers and the communities we live in. Driven by the diversity and unique strengths of our partners and acquisitions, we are expanding our leadership in the industry by offering powerful and integrated connectivity solutions to our customers and the Canadian public, all through the world's fastest network.


Here’s the impact you’ll make and what we’ll accomplish together


As a member of our extraordinary team, you will work with partners and teams responsible for driving the growth of TELUS transport solutions in the marketplace.


You will be part of a high-powered team focused on entrepreneurship that designs vertical solutions to accelerate the adoption of telematics in order to improve productivity, safety and compliance while also reducing costs and environmental impacts.


As a Technical Writer for SkyHawk by TELUS, you’ll play a key role in creating technical content for various delivery platforms, including print, web, and video. You will be responsible for creating, developing, and maintaining technical documentation in the form of user guides, integration guides, installation/configuration guides, system administration guides, release notes, training materials and the creation of video tutorials. You will be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches the TELUS brand voice and tone.


Our writers pair with our managers, product owners, designers and stakeholders to help teams to design great content, along with demonstrating industry expertise so that our content practice scales faster. You’ll help the team deliver a customer first experience by crafting content that helps customers complete the task at hand. Along with representing our content interests with other teams within TELUS, you’ll know what it takes to deliver a great Omni channel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

Here’s how:


This is what you can look forward to in a typical week or month:


  • Develop product documentation and training materials that conveys the vision of system capabilities and is appropriate for its intended audience
  • Gather and research technical information
  • Interview subject matter experts to gain a deeper understanding of the topic being written about
  • Edit documentation for clarity without changing key information
  • Maintain close collaborative relationship with product, development, engineering, marketing, and QA teams to ensure quality documentation
  • Develop video tutorials including writing the voice narrative, creating the video, and finalizing the video product into a cohesive package
  • Effectively manage documentation deliverables to meet software release schedules
  • Establish and maintain customer documentation workflow processes, exercise judgment in selecting methods and techniques for obtaining solutions
  • Understand the target audience of the document and how to convey information to various levels of proficiency and capabilities
  • Contribute to the overall practice culture by sharing learnings and knowledge with peers
  • Be an advocate of the content practice by building strong relationships with TELUS team members and communicating our goals




You're the missing piece of the puzzle


You are likely in a similar technical writing position today and have many of the traits, skills and experience points below:


  • You’re a technical writer with a minimum of three years of experience working in a similar role
  • You’re someone who can gracefully give and receive feedback
  • You have a familiarity with content strategy best practices and user experience
  • You’re hyper-focused on delivering great customer experiences aligned with business outcomes
  • You’re passionate about modern content practices and methodologies
  • You’re adept at working in a highly-collaborative, lean, agile environment
  • You understand the interplay between business, technical and customer needs within the context of creating online content experiences
  • You’re highly detail-oriented and organized, with exceptional analytical skills
  • You’re able to communicate content strategy rationale and build consensus
  • You understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
  • You have obtained a University degree or diploma in a technical discipline




We are especially excited to connect with people who have experience with any of the following:


  • Experience with the technical writing for software applications
  • Experience with video editing software
  • Experience with document design and visual layout tools (such as the Adobe suite of products)
  • Bilingual; proficient in verbal and written French/English
  • Knowledge of Agile methodology
  • Experience with Fleet Management and/or the automotive industry



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.