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Technology Analyst I

Location: 

Montreal, QC, CA, H3A 3J2

Req ID:  40735
Jobs by Category:  Technology Solutions
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

Within TELUS Health Care Centers (THCC) business unit, the Health Care Excellence (HCE) leads the strategic and financial planning, program framework, and governance for health clinics across Canada. The HCE IT team leads the strategic governance and management of healthcare technologies to deliver targeted outcomes and maximize value for our stakeholders and team members. 


As a Technology Analyst I team member, you will be part of an energetic and dedicated team that manages the day to day IT operations for our TELUS Health Clinics nationally. This means providing our clinics with IT support for various technical requests, in-person desk side support for hardware issues, proactively addressing technical issues with various clinic equipment and managing a ticket queue to document and process incoming requests. 


You are a dynamic, hardworking, and driven team member that thrives in a high paced environment while dedicated to providing excellent customer service. 
 

What you'll do

 

  • Identify, respond to and resolve both client problems and requests ensuring a high level of system availability and client satisfaction
  • Achieve a high percentage of incident resolution without escalation and maintain a stakeholder satisfaction rating of >98%
  • Participate in team collaboration to build new processes, and improve existing processes to save time, lower costs, and remove roadblocks
  • Become a support SME for TELUS Health’s IT products and services
  • Manage end-to-end requests for BU’s, while providing regular updates until complete
  • Support in afterhours troubleshooting or testing of systems when required

 

 

What you bring

 

  • Skilled in MS Windows 7, MS Windows 10, SCCM client and tools, Active Directory, and Microsoft Office Suite
  • Talented at installing and configuring hardware & software
  • Confident with methodologies for supporting undocumented products or services
  • With deep insight of server, network, and enterprise IT technologies
  • Skilled in incident and problem management tools (ITSM) and best-practices
  • Valued for your awareness of IT security best-practices
  • Respected for your understanding of iOS for simple troubleshooting
  • With a knack for Google’s Workspace host of applications like Drive, Sheets and Slides
  • Recognized for your exceptional customer service skills
  • Known for your troubleshooting, problem solving, and analytical skills
  • Regarded for your mechanical aptitude, hardware repair or replace skills
  • Valued for your ability to work independently with minimal supervision and also effectively as part of a team
  • Commended for your ability to multitask, prioritize and perform job functions under stress and pressure
  • Confident at adapting quickly to new technologies
  • Known for your strong organizational skills and has a structured approach in what they do and in their communications
  • Valued for your strong verbal and written communication skills
  • Committed to contributing to process improvement

 

Great-to-haves

 

  • Database knowledge
  • ITIL Foundation Knowledge
  • VB Scripting familiarity
  • Google Chromebook familiarity
  • Bilingual French (spoken and written)
  • Computer Sciences certificate or degree
  • MCP or MSCE, A+ Certification or 2+ years of related enterprise IT experience
     

 
Salary Range:  $52,000-$78,000
Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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