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Technology Consultant

Location:

Montreal, QC, CA, H3B 1B7 Vancouver, BC, CA Qu?bec, QC, CA Toronto, ON, CA

Req ID: 44061

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

Who Are We?

As part of the TELUS Family, GoCo is a next-generation managed IT service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks and Network Security.

You will contribute to the team by performing the following

Respond to inquiries from staff, administrators, customers, site personnel and outside vendors in a timely fashion
Ensure open communication to all stakeholders. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk
Analyze SoW provided by CSA and flag any concerns or missing information to be corrected before initializing the design
Configure a customer solution from A to Z using multi-vendor platform based on a SoW
Provisioning and maintenance of Advanced CPE designed solutions
Document and maintain and update customer network diagrams, systems and configurations
Perform physical and logical analysis of client networks and its applications
Ability to multi-task, prioritize and meet deadlines
Support and diagnosis of technical issues involving Firewalls, VPNs and Routing
Technical knowledge in Telecom Network topics: MPLS, spanning tree, routers, Layer 2/3 switches, WIFI, VoIP, firewalls and UTM
Ability to develop automation using scripting languages
Flexibility to work a schedule that will meet the demand of our customers as required
Pager duty, after hours, weekend and stat holiday work on demand
Stay up to date with emerging technologies

Qualifications

What do you bring to the team?

7+ years’ experience working in a high-volume environment, with responsibility of network equipment, operating system installation, configuration, and troubleshooting
Minimum 5 years’ experience in a related Internet or IT business is required
Intermediate Technical knowledge in Telecom Networks: MPLS, spanning tree, routers, layer 2/3 switches, WIFI, VoIP, firewalls and UTM
Practical hands-on networking and systems administration experience, including experience configuring access routers and switches
Exceptional analytic and troubleshooting skills for solving problems
Solid knowledge of DSL and other connectivity services
A team player who can work in a fast paced, ever-changing environment

The below skills and experience are considered assets:

Juniper Networks ScreenOS/JUNOS/FortiOS/Cisco IOS and IOS-XR platform experience
ISP and/or 24x7 operations experience
Knowledge of network troubleshooting and network management tools
Post-secondary education with a relevant degree or certificate program
Hands-on knowledge of Layer 3 protocols such as BGP, ISIS, OSPF and RIP and Layer 2 protocols such as PPP and STP
Technical degree, Cisco CCNP, CCDP; Juniper JNCIA, JNCIS, Fortinet NSE and/or other networking certifications
Knowledge of VMWARE, Windows, Active Directory and/or UNIX/Linux/Solaris
Experience in configuration automation using scripting languages

Intermediate knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.

Salary Range: $82,000-$122,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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