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Wellbeing Coordinator (Medical Office Assistant) - Montreal TELUS Mental Health Clinic


Montreal, Quebec, CA

Req ID:  25825
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Join our team

Join an amazing multi-disciplinary team in our new Montreal Centre for Excellence in Mental Health. 

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. With mental health becoming more top of mind than ever, we are committed to combining science with compassion to deliver exceptional, individualized care for each and every client. Through innovative approaches and treatments we take a holistic approach to healthcare, prioritizing both health and wellness. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency. 
We are looking for enthusiastic, customer service minded individuals who are passionate about making a difference in mental healthcare in a collaborative, friendly and supportive environment. Join our team and help us shape the future of mental healthcare in Canada. 

Here's the impact you'll make and what we'll accomplish together

As a Wellbeing Coordinator (Medical Office Assistant) for the Mental Health division of TELUS Health Care Centres, you will provide excellent client care by assisting the medical and professional staff in managing client activity. You will develop strong relationships with other health care providers in the community including Mental Health Care Providers and general practitioners. To this end, you will work together with support staff, Psychologists, Social Workers, Clinical Counsellors and other specialists to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.


Here's how

  • Scheduling appointments and arranging for specialist consultations
  • Preparing clients for consults
  • Updating medical records 
  • Contacting clients to remind them of required tests and follow up consultations 
  • Participating in the company’s mental health plan programs 
  • Connecting with clients, supporting individualized care
  • Provide support for general office administrative functions including medical records management



You're the missing piece of the puzzle

Experience / Knowledge

  • Minimum of one year of medical office experience preferable in a private entrepreneurial environment
  • Minimum two years of healthcare experience and medical terminology greatly preferred
  • Experience in Mental Health would be an asset
  • Electronic Medical Record (EMR) experience required


Skills and Abilities

  • Good knowledge of Microsoft Office 
  • Exceptional organizational and customer service skills
  • A team player capable of interacting professionally with staff and Health Care provides with a positive attitude
  • Ability to handle and communicate effectively with challenging clients


Work Conditions / Physical Requirements

  • You will be required to work in a multi-disciplinary clinical setting. Typically you would work office hours however; some flexibility may be required to accommodate service requirements for the operation.
  • You will be working in an office environment, which may require extended periods of time completing computer related work.  
  • You will work an eight hour day with an additional minimum of half hour for lunch.
  • You may be required to travel for meetings and centre support.




A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.