Field Revenue Director

Description

TELUS Customer Excellence is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

We are the TELUS Customer Excellence team, an innovative and engaged group on a mission to enhance customer satisfaction and drive exceptional service outcomes across all our operations. We deliver actionable insights and strategies that empower our teams to create remarkable experiences for our customers, ensuring every interaction is efficient, effective, and memorable.

Join our team:

The Customer Excellence team is a dynamic, driven, fast-paced, and highly engaged group. Together, the team is responsible for delivering best-in-class customer experience strategies, 

We are searching for a Director of Field Revenue Operations who will spearhead efforts to create a new revenue channel within the Field. In this role, you will build a value strategy from the ground up, responsible for driving revenue growth while enhancing our world class culture and customer experience. This is a critically important and high-visibility role, supporting the coordination and delivery of our growth and team objectives.

Here’s the impact you’ll make and what we’ll accomplish together:

You will lead a cross functional working team with primes from multiple departments responsible for developing and executing strategies to create a new revenue channel within the Field. You will drive the integration of insights, data analytics, and sales strategies to develop new opportunities for revenue growth.

Reporting to the Vice-President of Customer Excellence and Field Solutions, you will work collaboratively across TELUS teams to share information, overcome obstacles, and achieve objectives, establishing and maintaining relationships across stakeholder groups to ensure alignment with the strategic direction of the business.

Here’s how:

As the Director of Field Revenue Operations, you will:

• Establish and maintain relationships across stakeholder groups to ensure strategy and execution activities remain aligned with the strategic direction of the business
• Work with, lead, and coach the leadership teams responsible for executing integration plans, helping them understand the strategic objectives and the context they operate within
• Demonstrate exceptional communication, negotiation, and influencing skills to work with a broad set of stakeholders and executives
• Mentor, lead, and support a diverse, national and talented team
• Lead our sales forecasting, project delivery forecasting, and revenue forecasting functions on an ongoing basis (monthly, quarterly, annually)
• Develop and execute the annual sales reporting process, ensuring targets are aligned with budget, sales capacity, and productivity considerations
• Lead cross-channel executive governance forums to support performance growth
• Support the creation of new business intelligence datasets and tools to support improved customer, product, and profitability insights
• Drive reporting and automation enhancements to enable improved performance management
• Develop a sales compensation strategy in partnership with People & Culture, Finance, and Marketing to ensure alignment with business strategy, budget, and productivity expectations
• Develop business cases and financial models for alternative organic growth scenarios and present them to Finance and executive leadership for signoff
• Measure and analyze sales productivity and present recommendations to optimize sales ROI and improve sales effectiveness

Qualifications

You're the missing piece of the puzzle:

• You have extensive experience leading or enabling a new sales channel from inception to maturity 
• You have an impressive people leadership track record with a proven ability to recruit, coach, mentor, and lead high-performing teams in a fast-paced environment
• You have strong analytical skills and a keen interest in driving new revenue opportunities through customer excellence and field-based strategies
• You are resilient and adept at challenging the status quo by constantly observing, being curious, and asking questions
• You are a skilled relationship builder, proficient in prioritization, negotiation, and influencing
• You have demonstrated the ability to successfully deliver complex projects involving people, processes, technology, and change management
• You can pivot between supporting the urgent needs of the business and the long-term roadmap

Great-to-haves:

• Sales, Marketing or Enablement background with experience in Operations  
• 8+ years of progressive and relevant work experience in marketing, channel management, finance, or strategy consulting
• Experience in driving field-based revenue channels or initiatives
• B2B experience would be an asset.
• Salesforce experience would be an advantage
• Bachelor's degree in project management, business, marketing, or equivalent experience

What We Give Back to You:

• Opportunities to excel and show your stuff – work on high-value and high-visibility projects
• Flexible work styles with the ability to work in and out of the office
• Work in an organization that actively supports you in giving back to the community you live in
• Competitive pay and benefits
• A workplace that lets you be your best every day and embraces our core values: passionately putting our customers and communities first, embracing change and innovating courageously, and growing together through spirited teamwork

Join us:

Collectively, our talented team and integrated solutions uniquely position us to transform the customer experience at a global level, empowering and connecting customers to our services for a more efficient, sustainable future.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do, or how you do it; at TELUS Customer Excellence, your unique contributions and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.