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Manager - Clinic Operations - TELUS Health (North Vancouver)

Location: 

North Vancouver, British Columbia, CA

Req ID:  29437
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

 

Status: Regular Full-Time 1.0 FTE
Location:   220-138 13th St E, North Vancouver BC

 

Create awesome experiences for our customers.

 

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage the power of our leading-edge technology and focus on the uniqueness of each individual to create the future of health. 


Simply put, our team members across the country are united by their commitment to continuously innovate, make healthcare more accessible, and deliver improved health experiences for everyone. 

 

Do you share our passion?

 

Let’s create a healthier future, together! 

 

Our team and what we’ll accomplish together:

 

TELUS Health Care Centre is looking for a Clinic Manager to support our North Vancouver Care Center. Within this role the Clinic Manager will play a key role in our team environment; primarily accountable and responsible for the entire day to day clinic operations. You’ll help us to evolve by bringing forward ideas that will help us improve efficiency and service delivery for our patients. Establishing a positive, healthy and safe work environment that exudes a passion for wellness and a genuine desire to help others.

 

What you’ll do:

 

  • Planning, leading and managing day to day clinic operations 
  • Monitor revenue and budget forecasting
  • Oversees and leads the team providing coaching, development and mentorship 
  • Performance management responsibilities including motivating leaders to achieve objectives, conducting performance appraisals for managers
  • Maintains client services quality assurance (QA), ensuring the THCC standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications & client survey satisfaction
  • Confirming delivery of quality medical care and unparalleled standards of client satisfaction; leading team members effectively; and co-developing and implementing health programs
  • Leading the development and implementation of clinical programs using strong collaboration skills and creating team “buy in”
  • Supporting the vision, mission, values and strategic objectives of the company through open and transparent communications

 

 

Qualifications

 

What you bring:

 

  • Five (5) plus years of progressive leadership/management experience (relevant experience in healthcare, private clinics, hospitality or other pertinent service industry preferred)
  • Experience in project management and program implementation care is preferred
  • Proven leadership skills including:  team building, results driven, accountability dexterity, and the strength and aptitude to empower others
  • Responsible and committed to customer satisfaction and quality assurance
  • Experience with EMR an asset
  • Exceptional presentation, written and verbal communication competence

 

Professional / Designation Certification Preferred:

 

  • Bachelor’s degree in Business Administration, Healthcare Administration or Health Sciences. Relevant graduate degrees an asset

 

 

#CARECENTERS

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.