Medical Office Assistant - TELUS Health

Description

Status: Regular Full Time (in-clinic)
Date/Time: Monday - Friday 8:30 am -5:00 pm

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Create awesome experiences for our clients!

We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly, and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we’ll accomplish together:

As a Medical Office Assistant you will provide excellent client care by assisting the medical and professional staff in managing client activity. You will develop strong relationships with other health care providers in the community including general practitioners and specialists. To this end, you will work together with support staff in various physician and health care providers’ offices to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.

What you’ll do:

• Initiate contact with newly enrolled clients to extend a warm welcome and facilitate the scheduling of their first Preventive Health Assessment (PHA). Adopt a proactive approach by proactively reaching out to all clients on an annual basis to schedule their PHA, ensuring consistent addressing and monitoring of their healthcare needs
• Deliver comprehensive education to clients, ensuring they have a clear understanding of what to anticipate during their PHA and the significance of this assessment in their healthcare journey
• Foster close collaboration with clinicians, working in tandem to meet the unique and personalized needs of each client
• Provide welcoming, professional client service and create memorable experiences
• Encourage client feedback and maintain comprehensive knowledge of TELUS Health services
• Manage efficient patient flow and timely communication regarding appointments
• Process billing accurately and protect client privacy and confidentiality
• Respond promptly to client inquiries and collaborate across TELUS Health departments

Qualifications

What you bring:

• Electronic Medical Record (EMR) experience required
• Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
• Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
• Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
• Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
• Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
• Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.