Administrative Associate - Clinic - TELUS Health


Ottawa, ON, CA

Req ID:  36446
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Location:1545 Carling Ave., suite 210, Ottawa, ON K1Z 8P9
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday (07:30 AM – 3:30 PM)


Create awesome experiences for our customers.


Join our team


TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Ottawa Centre.


Here's the impact you’ll make and what we’ll accomplish together


Under the direction of the Clinic Manager, the Administrative Associate will be responsible for processing medical files, conducting patient follow-ups, data entry and a variety of administrative and clerical tasks.


Here’s how


  • Process Occupational Health files including
    • Validate that all results have been received and coordinate files with the physicians to be reviewed and signed off
    • Process the files according to the specific protocol
    • Following up with patients regarding outstanding results
  • Invoicing appointments
  • Answer phones, client questions and schedule appointments
  • Prepare patient requisitions
  • Share Reception responsibilities with other admin
  • Coordinate off-site medicals
  • Complete data entry for patient Health Booklets
  • Perform other general clinic/administrative duties including scanning, faxing, photocopying, printing documents and maintaining tidiness in the clinic





You're the missing piece of the puzzle


  • 2-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
  • Exhibits a professional image, mature communication style and polished manner with clients
  • Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
  • Exhibits strong work ethic and takes ownership to complete a task from start to finish
  • Demonstrates flexibility and the ability to work effectively in a team environment
  • Demonstrates effective organizational, multitasking and problem-solving abilities
  • Exposure to patient databases and/or scheduling software would be ideal
  • Fluent in French and English


Who is TELUS Health Care Centres


We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.


  • Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency
  • We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.