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Administrative Associate

Location: 

Ottawa, ON, CA, K1Z 8P9

Req ID:  47411
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular

Description

 

Location: 1545 Carling Ave., suite 210, Ottawa
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday (8 AM – 4 PM)

 

Create awesome experiences for our customers.

 

Join our team

 

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Ottawa Centre.

 

Here's the impact you’ll make and what we’ll accomplish together

 

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for processing medical files, conducting patient follow-ups, data entry and a variety of administrative and clerical tasks.

 

Here’s how

 

  • Process Occupational Health files including:
    • Validate that all results have been received and coordinate files with the physicians to be reviewed and signed off
    • Process the files according to the specific protocol
    • Following up with patients regarding outstanding results
    • Invoicing appointments
  • Answer phones, client questions and schedule appointments
  • Prepare patient requisitions
  • Coordinate off site medicals
  • Complete data entry for patient Health Booklets
  • Perform other general clinic/administrative duties including scanning, faxing, photocopying, printing documents and maintaining tidiness in the clinic

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • High school diploma
  • 2-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
  • Bilingualism, (basic French level required)
  • Exhibits a professional image, mature communication style and polished manner with clients
  • Ability to always handle sensitive situations with tact while respecting patient confidentiality
  • Exhibits strong work ethic and takes ownership to complete a task from start to finish
  • Demonstrates flexibility and the ability to work effectively in a team environment
  • Demonstrates effective organizational, multitasking and problem-solving abilities
  • Exposure to patient databases and/or scheduling software would be ideal

 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 
Salary Range:  $19-$29
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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