Bilingual Security Operation Center Analyst - SOC team


Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA Toronto, ON, CA Burnaby, British Columbia, CA Montreal, Quebec, CA

Req ID:  36586
Jobs by Category:  Security & Automation
Job Function:  Cybersecurity
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together


As a member of the Security Operations Center team within the Chief Security Office at TELUS you will be part of a growing national team that monitors and responds to security incidents for our managed security services customers and TELUS.  In this exciting role, you will be constantly learning, growing and getting your hands on the newest technologies in fast-paced and complex environments.

As a Tier 1 Security Consultant in our SOC, you’ll be the frontline gatekeeper of our security environment, you are ahead of the curve. With your investigative mind you thrive on identifying, assessing, qualifying and escalating events, or security incidents that could potentially impact our customers’ complex environments, applications and infrastructures. You aren’t afraid to dive in, communicate your findings and make recommendations in an effective and timely manner. 

By utilizing your cyber security, systems and IT security controls experience, this role will provide you the opportunity to develop into a fully competent security professional in areas of security operations, managed detection and response, incident response, risk management and SIEM technologies.

If collaboration, innovation, constant growth and learning all while getting your hands on the newest technologies in fast-paced, complex environments sounds exciting, this could be just the role for you!


What you’ll do


  • As part of the 24x7 Security Operations Center team, you will:
  • Be a part of a collaborative and supportive team that is required to work on a 24/7/365 rotating shift schedule 
  • Utilize your cyber security skills to perform alert monitoring, triage, investigation and escalation to customers
  • Perform high quality security investigations, escalations and reports
  • Perform or recommend basic incident response containment actions or escalate to Tier 2 when required
  • Respond to and action all customer inquiries, phone calls and service requests received
  • Attend customer meetings and present security monitoring reports to customers
  • Make recommendations for use case tuning opportunities
  • Documentation of tier 1 processes and procedures


What you bring


  • Ability to perform basic security investigations on multiple platforms and technologies 
  • Knowledge of latest security attacks being used by threat actors
  • Working knowledge of SIEM, Servers, Networks, Firewalls, IDS/IPS, Antivirus and Endpoint Technologies 
  • Ability to perform or recommend basic security incident response containment actions
  • Basic familiarity with security and compliance standards like ISO270001, PCI, GDPR, etc
  • Strong written and verbal communication skills in both English and French.
  • Strong customer service skills and detail oriented mindset
  • Should have passion for information security and have a desire to learn new things
  • Ability to work with limited supervision and manage time effectively 
  • High energy level, comfortable contributing to projects in conjunction with day-to-day activities
  • An availability to work 24X7x365 rotating shifts
  • University degree preferred but college diploma acceptable in Information Security, Computer Science, Engineering or similar disciplines
  • Ability to obtain a Level II Security Clearance




  • Level 2 Government of Canada Security Clearance
  • SIEM specific certifications: LogRhythm, Splunk are preferred
  • Possess or aiming to obtain industry certifications such as CEH, CompTIA Security +
  • ITIL Foundation is a plus

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.