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Billing Analyst I

Location:

Ottawa, ON, CA, K1P 0A6 Toronto, ON, CA Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA

Req ID: 42583

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Finance

Status: Full Time

Schedule: Regular

Description

Our team and what we’ll accomplish together

This role, part of Finance Assurance and Operations is dedicated to timely and accurate customer billing. The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers. Proactively identifying billing issues before they adversely impact clients and professionally reacting to internal/external customer queries. As a Billing Analyst your primary responsibility will be the verification of billing data for billing cycles, analysis of various customer information, contracts, customer adjustments, calculations, and billing reconciliation.

What you’ll do

The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers
In conjunction with the Manager - Revenue Assurance, manage the Centralized Customer Contract Management for all divisions/locations
Responsible for Centralized Recurring Billing for all divisions/locations
Responsible for Centralized Project Billing for all divisions/locations
In conjunction with the Director, Procurement and Billing, bill for all Centralized Month End Service for all divisions/locations; Manager - Revenue Assurance
Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
Respond to Customer Invoice Inquiries
Create Professional Services Projects in NetSuite
In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
In conjunction with the Manager - Revenue Assurance, bill for all Centralized Month End Service for all divisions/locations
Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
Respond to Customer Invoice Inquiries
Create Professional Services Projects in NetSuite
In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
Other duties as assigned by the Manager - Revenue Assurance

Qualifications

What you bring

College diploma in a relevant discipline
Ability to follow procedures and processes
Maintain confidentiality related to financial information
Excellent interpersonal skills
Effective verbal, listening written communication skills
Attention to detail and high level of accuracy
Effective organization skills
Computer skills including the ability to operate a CRM and Microsoft applications

Great-to-haves

Knowledge of applicable billing systems: (eg. Netsuite, SAP, SIMS, Salesforce, ServiceNow)
Advanced MS Excel, Google Sheets knowledge
Customer service experience

Salary Range: $46,000-$68,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

82%
2023 engagement score

140,000+
Team members worldwide

12
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »