Client Service Manager I

Description

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Are you the type of person who can't resist a good challenge? Do you believe that learning is an exhilarating journey, and your well-being matters as much as your career? If so, you're in for an exciting ride with the TELUS Health team!

At TELUS Health, we've created a workplace that thrives on curiosity, continuous learning, and, most importantly, fun! Our commitment to your well-being isn't just a promise; it's a priority. We know that a happy and healthy team brings out the best in everyone, and together, we're building a future that's not only friendly but downright fantastic.

What you’ll do

• As an integral part of the TELUS Health team, our Client Service Management squad is a passionate force dedicated to delivering best-in-class customer service and support
• Representing the TELUS brand, values, and promise, we take pride in positively impacting our clients' healthcare journey
• As a Client Service Manager I, you will play a key role in revolutionizing healthcare by passionately supporting doctors and clinics in administering their Electronic Medical Records (EMR) systems
• Ensuring Seamless Customer Interactions: In supporting doctors and clinics reliant on our EMRs, we prioritize the maintenance of their accounts
• Your role involves efficiently and attentively handling customer requests for account maintenance, encompassing updates, changes, and inquiries with care and precision
• Exceptional Customer Service: We don't just want customers; we want raving fans
• Your commitment to exceptional service will turn challenges into triumphs and inquiries into opportunities
• Relationship Building: Imagine being the go-to person for our clients, forging connections that are as strong as steel
• Your charisma and expertise will be the secret sauce in creating partnerships that endure
• Spirited Teamwork: Collaborate with cross-functional teams, such as technical support, billing, and operations, to address customer needs and resolve issues effectively

Qualifications

What you bring

• Customer First Approach: A deep commitment to delivering exceptional customer service is non-negotiable
• The Client Service Manager I should be dedicated to exceeding client expectations and fostering a culture of customer-centricity within the team
• Exceptional Communication Skills: Clear, concise, and effective written and verbal communication is paramount
• The ability to convey complex ideas both internally and externally is crucial for success
• Expert Relationship Builder: Exceptional interpersonal skills are a must
• The ability to cultivate and maintain strong relationships with clients, understanding their unique needs and challenges, is fundamental
• Industry Knowledge: An extensive understanding of the health industry, healthcare technology, or related fields is essential
• Knowledge of industry trends, regulations, and emerging technologies is a significant advantage
• Autonomous Administrative Proficiency: A demonstrated ability to efficiently handle paperwork and administrative tasks with minimal supervision, ensuring accuracy and timeliness
• Problem Solver Extraordinaire: The ability to navigate complex issues with finesse is crucial
• A Client Service Manager I should excel at problem-solving, turning challenges into opportunities for clients and the team
• Educational Background: A post secondary diploma or bachelor's degree in a relevant field is typically required
• Additional certifications in customer service, project management, or related areas are advantageous

Great-to-haves

• Adaptability to new technologies
• Experience in navigating organizational changes, ensuring minimal disruption to client services
• Previous experience with Salesforce and/or a TELUS EMR platform

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.