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Manager-Field Support - Ottawa, ON


Ottawa, ON, CA

Req ID:  20755
Jobs by Category:  Security & Automation
Job Function:  Operations
Status:  Full Time
Schedule:  Regular


Be a part of a transformational journey with innovative talent and leading edge technologies.


Join our team


At TELUS, we’re looking for bright people who like solving problems. As part of the National and Commercial Installation Team, you will tackle all kinds of challenges. We’re just as passionate about our team as we are about our customers and share an unyielding dedication to ensuring success for all. As we grow, we continually strive to improve - and we are seeking an extraordinary Commercial Installation Manager to support our journey to becoming the best Smart Security & Automation company in Canada.


Here’s the impact you’ll make and what we’ll accomplish together


You will be the leader of a team of talented and dedicated staff from coordinators to full time technicians and Sub-Contractors in order to coordinate and manage the successful completion of moderate to complex National and Commercial security installations within the quoted timeframe and budget. 

Here is how


  • Reporting to the Director, Customer Solution Delivery, the Commercial Installation Team Manager role will be responsible for the supervision, scheduling, safety, and coordination of Commercial Installation activities in the assigned region(s)
  • This position will be responsible for constantly improving the level of service provided to TCSS’s internal and external customer base by delivering to the goals set forth by the organization
  • Supporting an engaged, energized and inclusive team that gives their best to commercial and national account customers
  • Mentor and motivate direct reports to improve effectiveness and to address performance gaps
  • You provide team members with a clear sense of direction and an understanding of their respective responsibilities, and by encouraging open discussion of ideas, issues, and competing viewpoints to resolve project related issues
  • You are able to recognize risk and assess the associated impacts
  • Ensure all financial and operational targets are met
  • Approve technician timesheets, expense reports and other related documents
  • Other duties, as assigned





You're the missing piece of the puzzle


  • You have 7-10 years' experience in the security industry or field related work within the commercial market leading a team
  • You have effective use of computer software and job management software
  • You're a self-starter, quick learner, self-directed and able to work with minimal guidance
  • Strong ability to manage changing priorities and tight deadlines effectively in a very fast paced environment; ability to navigate ambiguity, and simplify complex situations
  • Excellent verbal and written communication skills in both business and technical situations and the ability to cater the conversation to many different audiences
  • Proven conflict resolution and people development skills




  • 5+ years people leadership experience
  • Familiarity or experience with TELUS core products and solutions
  • Diploma/Degree in Management/Business or related Technology (or equivalent experience)
  • Technical training on our core products or direct installation experience



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.