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Administrative Support Clerk-Clinic-TELUS Health

Location: 

Pointe Claire, QC, CA, H9R 4S3

Req ID:  43950
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Casual
Schedule:  Temporary

Location: 175 Stillview Ave #155, Pointe-Claire, Quebec H9R 4S3
Status: Casual
Schedule: Monday to Friday


Create exceptional customer experiences for our patients.
 
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.
 
Join our team
 
Our TELUS Health MyCare clinic is looking for an Administrative Support Clerk to join our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients’ needs. Our front-line team represents the clinic’s image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant patient experience and ensure that our patients are seen as promptly as possible.

 

Why choose TELUS Health clinics?

 

  • Daytime scedule (nho evenings or weekends)
  • Possibility to work as a full-time or part-time employee at a later date, depending on job performance and availability
     

Our team and what we’ll accomplish together

 

As an Administrative Support Clerk, your core mission is to support our medical office assistants and provide timely administrative support. Our clinic is a fast- paced environment with friendly and compassionate team members and clinicians. You must demonstrate a strong collaborative attitude, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.
 

What you’ll do

 

  • Support front desk team as required, including:
  • Greet patients and direct them to the appropriate contacts or services
  • Perform registration procedures
  • Give information and directives in person and by phone
  • Interview patients in order to complete forms, documents and case histories
  • Answer phone calls and return voicemails
  • Handle referrals and requests from physicians
  • Other front desk tasks (e.g. receive and forward mails, receive and forward phone calls)
  • Directing patients to the online booking
  • Perform general administrative duties

What you bring

 

  • High school diploma
  • 1-2 years of experience in a similar position or in office work
  • Bilingualism in French and English (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
  • Strict observance of the confidential nature of patient information
  • Thorough, methodical, detail-oriented
  • Self-directed and organized
  • Focused on excellence in customer service
  • Demonstrated teamwork

 
Great-to-haves

 

  • Secretarial/Medical secretarial training
  • Experience in the medical field


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 


 
Salary Range:  $17-$27
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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