Bilingual Medical Office Assistant - TELUS Health


Pointe Claire, QC, CA, H9R 4S3 Montréal, QC, CA

Req ID:  39721
Jobs by Category:  Health
Job Function:  Clinical / Medical
Status:  Full Time
Schedule:  Regular



Location: 175 avenue Stillview, Pointe-Claire (In office)
Status: Full-time (37.5 hrs/week)
Schedule: Monday to Friday (must be flexible from 8:00 am until 6 pm)


Create exceptional customer experiences.


Join our team


Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!


Here’s the impact you’ll make and what we’ll accomplish together


Our medical clinic (GMF) is at the heart of the patient/clinician relationship.


You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities. You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame. You will collaborate with all team members in order to maintain excellent service. You are an expert in the operational processes of the clinicians under your responsibility.


Here’s how 


  • Handle incoming calls and emails of the physicians in your care
  • Respond to various client requests with courtesy, confidentiality, and professionalism
  • Make inquiry calls to hospitals and clinics
  • Contact patients to obtain or communicate information
  • Manage physicians' schedules
  • Perform tasks transmitted via the electronic medical record (EMR)
  • Prepare and coordinate insurance files
  • Forward documentation to patients (requests, references, forms, etc.)
  • Greet patients and direct them to the appropriate service, including online booking
  • Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
  • Perform billing for non-insured services
  • Communicate and collaborate with different departments internally to optimize process and service delivery
  • Provide administrative and clerical support to ensure the efficient operation of the clinic





You’re the missing piece of the puzzle 


  • High school diploma
  • 1-2 years of experience in a similar position or in office work
  • Bilingualism (spoken and written English and French)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word
  • Thorough, methodical, detail-oriented, self-directed and organized
  • Ability to adapt in a constantly changing environment
  • Focused on excellence in customer service
  • Courtesy, empathy and discretion
  • Demonstrated teamwork




  • Secretarial/Medical secretarial training
  • Experience in the medical field


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. 





Salary Range:  $22-$33
Performance Bonus or Sales Incentive Plan:  0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.