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Manager-Operations

Location: 

Prince George, BC, CA, V2L 3N1

Req ID:  54345
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we’ll accomplish together 

 

As the Manager of Operations for the Network Engineering and Operations team you will be responsible for implementation and deployment of new technologies, ongoing maintenance and support, troubleshooting and problem resolution, and collaborating with other departments to improve service delivery. NEO plays a critical role in maintaining and enhancing the network's operational efficiency and service quality. TELUS is able to deliver reliable telecommunications solutions for our customers and ensure 7x24 availability.

 

You will lead a multidisciplined operational team that includes Inside and Outside Plant, Network Operations, RF Operations, and Power Operations.  

 

What you’ll do

 

  • Establish team standards, guidelines, and best practices to ensure consistent and effective operational execution
  • Provide leadership, guidance, mentoring and support to the operational team
  • Collaborate with cross-functional teams to define program objectives, scope, deliverables, and timelines
  • Monitor and track program progress, identify risks, issues, and dependencies, and implement mitigation strategies as needed
  • Conduct quarterly audits of services provided by key partner
  • Prepare and present regular program status reports to executive leadership and stakeholders, highlighting key milestones, achievements, and challenges
  • Foster a culture of collaboration, innovation, and continuous improvement within the team
  • Promote operational best practices and provide training, coaching and mentoring to team members
  • Stay up-to-date with industry trends and emerging property management practices, and incorporate relevant advancements into the organization's operational management framework
  • Collaboration with internal audit and insurance teams
  • Some travel required to perform property audits and project acceptance

Qualifications

 

What you bring

 

  • Proven track record in providing leadership for mission critical power and environment solutions network
  • Proven ability to collaborate and influence senior leadership and stakeholders
  • Effective communications, both written and oral
  • Effective leadership, coaching and motivational skills
  • Strong customer orientation and ability to handle both favorable and unfavorable customer interactions professionally
  • Ability to plan and organize effectively to independently meet schedules and deadlines
  • Ability to adhere to all safety training to ensure compliance
  • Strong customer focus and commitment to service excellence
  • Demonstrated ability to identify problems and situations, take appropriate action, lead solutions
  • Minimum 10 years experience within Telecom Operations, Planning or Engineering 
  • Demonstrated experience leading an operational team, Service Providers
  • Experience managing under a collective agreement
  • University Degree in Engineering or Engineering Technology or equivalent related Technical Diploma

 

Location: Prince George, BC

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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