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Field Service Team Manager

Location: 

Quebec City, Quebec, CA

Req ID:  20410
Jobs by Category:  Security & Automation
Job Function:  Operations
Status:  Full Time
Schedule:  Regular

Description

Join our team

At ADT by TELUS, safety matters to our customers, so it matters to us. We are passionate about ensuring we put our customers first and keeping thousands of residential and
commercial customers safe and secure with our dedication to quality installations and superb customer service. By using our technology and services, we are
making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and always pioneering innovative 
equipment and services to keep our customers safe. You'll find yourself solving interesting problems in unique situations every day! 

Here’s the impact you’ll make and what we’ll accomplish together

With your leadership & mentoring background, you will be a leader among your peers who will build and support a high performance culture. You'll be a key 
driver in our journey towards better performance while ensuring your team meets customer service expectations and organizational goals.  As the Field Service 
Team Manager for our complex, commercial and national customers, you will be responsible for the supervision, scheduling, and coordination of service activities 
for a team of technicians and partners. You will be working with our sales channels to support and influence positive outcomes for our customers. This position 
will be responsible for constantly improving the level of service provided to TELUS Custom Security internal and external customer base.

 

Qualifications

You're the missing piece of the puzzle!

•    Ability to lead a team, overcome concerns & objections as required and work collaboratively in a team environment using inter-personal skills
•    You have a strong community presence and involvement\
•    You have a bias for action & a proven ability to not only plan and delegate, but to lead and/or take the initiative to ensure that actions and projects are on track
•    You have exceptional communication skills and will clearly present and explain tactical plans, expectations and strategies to front line team members, your peers, and your supporting executives
•    Use analytical skills to support various business decisions or proposals
•    Clean and valid Class 5 Driver's License or other provincial equivalent will be needed
•    Bilingual – English and French (written and spoken)

Great-to-haves

•    3+ years people leadership experience
•    Familiarity or experience with security systems (residential, small business, etc.) (asset)
•    Previous experience working with unionized employees (Asset) 
•    Diploma/Degree in Management/Business or related Technology (or equivalent experience)

What’s in It for YOU?

•    Competitive salary with annual wage reviews
•    Annual bonus
•    Full medical and dental insurance modifiable on a yearly basis depending on your needs (benefits start on your first day!)
•    Company matching pension plan
•    Partial match in TELUS share plan
•    Vehicle allowance 
•    Ambassador program gives you discounts on services (mobile and residential services, etc.) 
•    Opportunity to grow within a great company & much more!

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Security & Automation

We’re looking for talented sales professionals, solution designers, security technicians and customer support specialists with proven experience in commercial security and automation to join our team.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.