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Administrative Assistant


Rimouski, Quebec, CA Mont-Joli, Quebec, CA Amqui, Quebec, CA Matane, Quebec, CA

Req ID:  29959
Jobs by Category:  Contact Centre
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular


Join our team!


TELUS is on a mission to unleash the power of the Internet to provide the best solutions for Canadians at home, at work and on the go. We make the world a better place by leveraging technology to break down barriers, protect people online, and empower everyone.

Our culture is fundamentally centered on the passion for growth, our deep desire to seize all opportunities and embrace change, our values ​​inspiring excellence and the courage to innovate by leveraging the encouragement of teams and leaders to do their best every day. The growth mindset encourages each of us to lean in and learn about what matters most to our customers, to create the foundational insights that enable us to make decisions that put customers first in everything we do. In doing so, we create innovations that change the lives of thousands of people in Quebec and across Canada.

At TELUS, we are always learning and insatiably curious. In the face of uncertainty, we take risks and learn quickly from our mistakes. We rely on each other's ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to achieve more through our technology and innovation. Together we make the difference.

You can help us accomplish our mission as an Administrative Assistant for the Mobile Services Customer Experience and Operations team based in Rimouski!




Job Overview


How about showcasing your business communication skills by building strong relationships with management?

As an administrative assistant, you are the right arm of your director of operations and other senior management across Canada. You are a trusted partner who ensures that he has the necessary information and resources, in the right place and at the right time, in addition to supporting him in confidential files. No one knows your boss like you do. You are at the center of an important network in which you manage the circulation of information with skill and efficiency. You are always on the job and ready to get the job done and help others succeed. You are at the heart of the activities not only of ours and other national campuses and you ensure that all our members, regardless of their location, have everything they need to do their work in the best possible conditions.

If you think you are a person recognized for his exceptional performance and his friendly, dynamic, proactive and collaborative approach, this position is for you!




As an Administrative assistant, you are multi-talented and take on different responsibilities with pride:

  • Virtuoso of administrative and operational tasks
  • You proactively manage the schedule of the Director of Operations and other members of management, including travel arrangements, without forgetting any detail
  • You gather, coordinate or prepare the necessary information, documentation and resources (presentations, reports, etc.) for meetings and events
  • You review, solicit, summarize and transmit the information sent to him
  • You identify priorities and modify them as needed effectively, in a constantly changing environment, in order to meet deadlines
  • You manage and approve individual and corporate expenses, and create budget reports as needed
  • Inspiring collaboration partner
  • You anticipate needs and find solutions to facilitate tasks
  • You consolidate the culture of the team by organizing engagement activities, as well as through your friendliness and your positivism
  • You respond clearly, simply and effectively to internal and external stakeholders using the appropriate means of communication (in person, telephone, email, text message, or any other means available)
  • Worth of trust
  • You demonstrate good judgment, discretion and diplomacy in your discussions, especially when it comes to sensitive or confidential information
  • Events and Projects Coordinator
  • You participate in various projects, whether small and simple or large and complex
  • You organize forums, conferences and other activities of the business unit (logistics, site management and catering)
  • Insatiable knowledgeable and innovative spirit
  • You are eager to learn new things: processes, systems, concepts, ideas, subjects, etc.
  • You seek to improve processes and best practices as well as establish new ones




Skills, Abilities and Experience Required:


  • Mastery of the complete Google suite as well as Word, Excel and PowerPoint software
  • Fluency in French and English, both oral and written
  • Exceptional organizational and communication skills
  • Proven ability to adapt and work effectively when situations are ambiguous and the scale of change is significant
  • Knowledge of SAP and ability to synthesize budget revisions, assets
  • At least five years of experience in an executive assistant position reporting to senior executives in a large company
  • University degree: Bachelor's degree in business administration or in arts with a concentration in communications



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.