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Competitive Call Answer Agent

Location: 

Rimouski, Quebec, CA

Req ID:  3161
Jobs by Category:  Contact Centre
Job Function:  Customer Care
Status:  Part Time
Schedule:  Temporary

Description

If you're passionate about helping others and you're interested in customer service, we've got a place for you on our dynamic team.
 

We're loking for people like you for our customer service role as a Bilingual Call Answer Agent (English/French).
 

Job Summary
 

Bilingual Call Answer Agents are responsible for answering calls from across Canada and offering our clients a variety of services like directory assistance, assisting with long distance calls, relay service for deaf and hard-of-hearing customers and more. This diverse and stimulating work can be done from our office in Rimouski or from the comfort of your home (remote work available within a radius of 150 km of Rimouski or Sainte-Marie).
 

If you wish to be part of the TELUS team, take the first steps towards your new career and apply today.
 

What YOU receive upon hiring
 

  • Paid training (at regular salary)
  • Paid vacation
  • Employee discounts (mobile and residential services)
  • Employee share purchase plan
  • Opportunities for learning and continuous development
  • Frequent and positive coaching and support
  • Recognition program based on performance and improvement

Qualifications

Required Skills & Abilities
 

  • Fully bilingual in English and French (spoken and written)
  • Strong interest in customer service
  • An high aptitude for data entry and typing
  • Ability to handle efficiently favourable and negative interactions with clients in a professional manner
  • Open to coaching and determined to offer a high level of customer service meeting TELUS' standards

 

Scheduling
 

  • Schedules are released 3 weeks in advanced to help you with work/life balance
  • Possibility of working 37.5 hours per week

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.