Share this Job

Customer Service Agent


Rimouski, Quebec, CA Mont-Joli, Quebec, CA Matane, Quebec, CA Amqui, Quebec, CA

Req ID:  24207
Jobs by Category:  Contact Centre
Job Function:  Customer Service
Status:  Part Time
Schedule:  Temporary



If you're passionate about helping others and you're interested in customer service, we've got a place for you on our dynamic team.

We're looking for people like you for our customer service role as a Call Answer Agent (French and Functional English).

Job Summary

Call Answer Agents are responsible for answering calls from across Canada and offering our clients a variety of services like directory assistance, assisting with long distance calls, relay service for deaf and hard-of-hearing customers and more. This diverse and stimulating work can be done from our office in Rimouski or from the comfort of your home (remote work available within a radius of 150 km of Rimouski or Sainte-Marie).

If you wish to be part of the TELUS team, take the first steps towards your new career and apply today.

What YOU receive upon hiring

  • Paid training (at regular salary)
  • Paid vacation
  • Employee discounts (mobile and residential services)
  • Employee share purchase plan
  • Opportunities for learning and continuous development
  • Frequent and positive coaching and support
  • Recognition program based on performance and improvement





Required Skills & Abilities

  • Functional English, spoken and written
  • Strong interest in customer service
  • An high aptitude for data entry and typing
  • Ability to handle efficiently positive and negative interactions with clients in a professional manner
  • Open to coaching and determined to offer a high level of customer service meeting TELUS' standards


  • Schedules are released 3 weeks in advanced to help you with work/life balance
  • Possibility of working 37.5 hours per week



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Contact Centre

Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million
High-speed Internet subscribers

1.16 million
TELUS TV customers

15.5 million
Residential and wireless subscribers


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.