Employee Service Admin I-TES


Saanichton, BC, CA, V8M 2A5

Req ID:  40268
Jobs by Category:  Operations
Job Function:  Administrative
Status:  Full Time
Schedule:  Regular



Join our team


Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly. 


Be a part of a transformational journey with innovative talent and leading edge technologies.


Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.
Here’s the impact you’ll make and what we’ll accomplish together


Each day, you walk into work ready to learn, grow and innovate. You will be responsible for providing payroll administrative support and advice to internal and external clients. As an Employee Service Administrator, you are responsible for verifying, processing and maintaining payroll related documentation in your area of specialty within established time and quality standards to ensure high levels of client satisfaction.


  • Verify, process and input payroll related data in area of specialty within established time to ensure high levels of client satisfaction
  • Processes client transactions within established time and quality standards
  • Confirms data accuracy and maintains appropriate controls for audit verification
  • Understands sensitivity of client information and maintains client confidentiality
  • Monitors and maintains various client databases
  • Prepares routine correspondence
  • Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements




  • Knowledge of applicable legislation relating to employee compensation (i.e. Income Tax Act Workers Compensation Act, Employment Standards Act)
  • Word processing, spreadsheet and e-mail applications (preferably Microsoft Suite: Word, Excel, Outlook)
  • PeopleSoft, Time & Labour, Time on Line or related payroll and time keeping systems would be an asset

Required Skills & Abilities:


  • Working with a union environment and collective agreements would be an asset

Required Professional Designation/Certification:


  • Post-secondary education in Human Resources, Business, Accounting, or equivalent experience
  • Payroll certification



Salary Range: 
Performance Bonus or Sales Incentive Plan: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.